"We recently placed our first order from Pet Solutions. With three snakes, food can get expensive. After looking at sites for frozen rodents online, I decided to order from Pet Solutions for a few reasons. First, other sites only sell in bulk. I don't have space to store hundreds of rodents at this time. My snakes are different sizes and require different sized rodents accordingly. Second, their prices are extremely affordable. Third, their shipping is very straightforward. There is no guessing when the order will arrive. In addition, the packaging was impeccable. I was impressed with the care taken to ensure the rodents remained frozen and how the dry ice was wrapped in packing paper.
Their customer service is also above par. One of the sizes we ordered was not in stock. We received an email explaining the back order and when we could expect shipment. I've dealt with companies that wait for the customer to contact them about incomplete shipments, then have some involved and lengthy process in order to receive the missing items. As a result, I found Pet Solutions' initiative thoughtful and don't mind waiting for the remaining rodents. We will be ordering all of our rodents from Pet Solutions from now on."
"I was trying to find a reasonable shipping fee for the Maracyn, but couldn't. Even $6.99 seems excessive to me for a small box of fish medicine, but it's better than $12.99 which several other shops were.
Thanks"
"Shopped around and pet solutions have the best prices"
"great price and delivery is fast"
"I found my desired item easily and checkout was a snap —let's see how delivery goes!"
"Problems with not receiving my whole order. Have to call all the time about missing products or broken open bags or boxes. "
"The site is not what I would call user friendly. By trial and error only did I find some of the items I wanted to order. "
"I never have any trouble when ordering with PetSolutions."
"Great prices and smooth service. Will definitely buy cat products here again."
"Easy to order and not available many places."
"best price, efficient, great service!"
"Good prices and timely shipping"
"My sweet elderly cat, who gets fussier by the day, fell in love with the Natural version of the Temptations Chicken treats. She will no longer eat the regular Temptations. Our local pet store only had one or two bags and no longer gets these in. I discovered that they are VERY hard to find! I had two choices: buy them online at PetSmart and travel to CANADA to pick them up (no shipping available, and PetSmart in the U.S. does NOT carry these), or buy online elsewhere (only found two places in U.S. that have them) and pay a ridiculous amount for shipping. BUT, you know what they say -- "Happy Kitty, Happy Life!" (well, maybe not, but at least something to hope for!). I hope she doesn't get tired of these before she finishes them -- I ordered three bags to make the shipping fee hurt a little less. "
"1st time, the website went crazy and I had to close it and go back. Even though my card was on file, it asked for all of the info again, then didn't accept it. Very difficult to check out!"
"Loved that it is no problem to order."