"I just purchased a pair of inline skates from Peter Glenn Ski & Sports......... I tired them on and rode them up the street to see how they would ride since I couldn’t tell in the house......... There’s no way a person can try on their inline skates indoors, especially with a small home like mine, and be able to tell if they’re a good fit! I rode them up the street and back only to find that they are absolutely horrible, for me, and I had a very hard time Maneuvering! Peter Glenn would not exchange nor refund for the item that I just purchased a few days ago which are the Rollerblade Macroblade 100 3WD since I took them outside to try them out! I am an intermediate skater! I have the Rollerblade Maxxum inline skates that I was able to actually use to commute! The Macroblade 3WD is an entirely different skate which you wouldn’t know from the description! The description defines it as something it’s not! It doesn’t go fast! It’s hard to ride with the supreme wheels! They don’t ride smooth like the Hydrogen wheels do! And I just got duped out of $300 bucks! I even asked for less the value of the wheels or even half price back on the return........ and they couldn’t even do that! How incredibly unreasonable! So basically they took my money and gave me an okie doke product! I wanted to order the gortex hiking boots and the on cloud running shoe this week! But I will not be purchasing them from Peter Glenn! I will NEVER! purchase from Peter Glenn Ski & Sports again thanks to this situation! Very un-American in my point of view! Feels like I’ve been scammed! I work hard for my cash! Yes, I’m highly upset! And Peter Glenn is highly unreasonable! Good day!"
"I noticed the Peter Glenn site only keeps good reviews, but I found here similar experiences. I had the worst customer service experience and the problem has drug on for months now! Initially I needed to exchange sizes, I did call outside of the exchange period , But only slightly, we had an epidemic of influenza b rip through our entire community, (closing schools, affecting my family) then followed up by the covid-19 pandemic, but Jim the customer service representative who surprisingly does not sound like he’s a good fit for customer service, very gruff, no offense against anyone from New England but had a strong Boston sounding accent and rough voice and approach, just kind of surprising to hear such an abrupt demeanor on a customer service line. Jim refused to allow the return or exchange. I really pursued asking for exchanging in size, he said he had one jacket left at the size I need and if I ordered it and showed him the receipt he would provide a shipping label for return. Which I did.
Then I received a jacket in the mail that was not the item I had ordered whatsoever. Tina a customer representative started contacting me frantically because this jacket is much more expensive than the one I had ordered. Apologizing, providing the label to send it to the customer who needs it, offering 20% off of a future order. That was all good and fine, but during the pandemic being home with children I am not going to go out of my way to the UPS store and the UPS dropbox will not fit the package in it. I contacted UPS, they tell me I have to pay for the scheduled pick up between five and $15. I tell Tina this, she asked me to pay for the pick up and she will reimburse. I don’t exactly trust this arrangement. I tell her I am more comfortable if she uses her own account to schedule the pick up. I don’t hear back for days, I make a trip out of my way the next town over to go to the UPS store, they are closed due to restricting their hours temporarily during covid.
A delay in hearing back, she does say she scheduled pick up and provides multiple new labels in a variety of emails addressing someone else, then correcting herself sending something else, it got very confusing, how many labels do I really need to print off? Then she provides a label to return the jacket that is the wrong size Sent to me, which they are sold out of the right size for me, so now I don’t get my jacket at all! but it’s not really a label at all it’s just some invoice with a barcode for rollerblades. Anyway I printed everything out set it all out there for UPS to sort out, used up a bunch of my ink paper and tape, (ended up printing multiple labels she kept sending, nonsense) and I’m very irritated I didn’t even get what I needed in the first place and invested a lot of time and actually money, on this."
"I gave been shopping at PG for few years now. All was well until I run into a problem with brand new pants- fabric ripped during my first day of skiing. Customer service representative was not interested in helping me but rather looking for ways to refuse exchange and would not take into account my loyalty to PG. For comparison, Arcterix, in a similar situation exchanged their product after 5 minute conversation. I am taking my business elsewhere"
"If I could, I would rate this store zero stars. What started off as an easy purchase from a third-party seller on Amazon has turned into a tremendous nightmare.
I bought a pair of Macroblade 80 ABT Twinblade Aluminum Frame SG7 Bearings Inline Skates, in blue/black color, size 9 for adult men for my boyfriend’s birthday. When we opened the package (which was a week later since that’s when I was visiting my boyfriend), a pair of Roller Derby Boy's Tracer Adjustable Inline Skates were in the box. In addition, the box that came with the wrong rollerblades had information of the Macroblade 80 ABT Twinblade Aluminum Frame SG7 Bearings Inline Skates we ordered, on the actual box and the invoice. We logged back into Amazon requesting a return label and specifically told Amazon the reason we were returning – and it was because the wrong item was sent to us.
A few days later, I received an email from Peter Glenn Ski & Sport, asking me to contact them immediately regarding my return. I spoke to their representative, Kinya, and she told me that they do not sell and carry this item in their store, and accused me of packing the “wrong” rollerblades. She also blamed Amazon, saying that they never notified her that I was returning the rollerblades because it was the wrong pair, which was strange, because Amazon has nothing to do with packing and shipping the items sold by third-party sellers. I told her that I received the wrong item from the store, since it wasn’t what I ordered, and that I would like to either exchange for the item that I ordered, or get a refund. She told me that she would investigate this further and call me back. She didn’t. So I called her the next day and had a similar conversation as the day before. She told me again that she would look into it and get back to me. I received an email later that day from the store saying that my return was denied and the rollerblades that I DID NOT order will be shipped back to me again! I called back and spoke with the store supervisor, Tina – she kept bringing up that I did not report the wrong item within 42 hours of receiving the package. Keep in mind that this is not written in the store’s return policy. I asked her if this was part of the written policy, and she admitted, “No it’s not but…” As far as I’m concerned, the store return policy is within 30 days of purchase, which I have properly followed.
After receiving the package with the wrong rollerblades (being sent back to me without my consent), I finally received a refund. As part of the process, I had to send back the wrong item to the store and pay shipping charges out of my pocket (although Amazon was kind enough to reimburse some of the shipping payment).
I strongly recommend not doing business with this store. Shame on them for not taking responsibility on their mistake..."
"After owning a pair of Killtec ski pants for 3 weeks and wearing them twice, they came apart at the seam. Peter Glenn would not stand behind their product and refused to exchange them for another pair.
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"I have twice purchased goods from Peter Glenn as an international customer and had to return. The problem both times was obtaining a refund through FedEx who must perform the international transactions for Peter Glenn. On the first occasion it took months of emails and phone calls to get my refund and on the second occasion I am still waiting some 3 months after returning the goods.
International online buyers beware!!"
"I accidentally mailed the package to my old address, caused them all kinds of problems, and they went out of their way to help me. They didn't question me, they only tried to help. Great, great people!"
"A package from Peter Glenn arrived at my home for which I did not place an order. I called the number on the invoice to be immediately placed a hold queue. After 30 minutes I was disconnected so I called back. Back into the queue and 30 minutes later I was disconnected. "
"I can't express how disappointed I am with Peter Glenn Ski & Sports. I had never purchased anything from Peter Glenn until last week (Cyber Monday). The item I purchased was a pair of Nike Sage Goggles. Peter Glenn Ski & Sports was the lowest advertised price for the goggles (by far) and I was able to use a CyberMonday coupon. The goggle were $98 including free shipping. The next lowest price that I saw on the internet was $159. Too good to be true - right? Well as it turned out, Peter Glenn shipped the wrong product to me. The box showed the correct item on the outside but inside were a completely different pair of goggles. When I called to explain my situation to customer service, they never question what happened but said I could send them back for a refund. I asked if they could send me the correct goggles and surprisingly enough (sarcasm) that was the last pair. So, I basically was told to send the goggles back and when they receive them they would credit my card or I could just keep the pair I received. I sincerely question if this was just a mistake or if maybe they were hoping they could pan off another pair of goggles. I was never offered for Peter Glenn Ski and Sports to attempt to get the goggles from the manufacturer. It was basically take them or send them back - end of story. I was cordial with the customer service person I spoke to but I did mention that I was going to write an honest review of what transpired. The reaction of the customer service representative was that he said I had that right to do that if I felt it necessary. Well I did find it necessary. I would strongly suggest shopping around other sites if the price seems to good to be true. "
"Huge assortment of goods for ski
Actual information on the availability of goods on the site
Possible to find a good price for some items
Good reseller!
I recommend everyone."
"What is good about this place? For the most part…absolutely nothing! Not once have I walked into the store leaving happy and satisfied. To begin with, the store has a lack of merchandise so don’t expect a plethora of options. You shouldn’t expect to go to the store looking for specific brands and items because you will most likely be disappointed when they are no where to be seen. They don’t even carry top brands most of the time. Secondly, if you are into getting ripped off, then this would be the place to go. The prices they charge are absurd. Any other ski/sports store will cut you a better deal. Most importantly, the customer service is horrendous. Granted, some of the employees really know their stuff. However, the store should focus more on hiring individuals that care about their customers rather than hiring individuals that fit the druggie, juvenile delinquent atmosphere. Employees wonder around the store with nothing to do while shouting across the entire shop carrying on a conversation with fellow co-workers. Customers shouldn’t have to listen to employees carrying on about crap know one cares about while shopping. Employees should be readably available to answer any questions customers might have, rather than customers having to interrupt their unimportant shop conversations. Also, don’t express any dissatisfaction with their service because customers are never right at this shop. They will royally screw things up and won’t admit to their mistakes. They can do no wrong in their eyes. It is truly unfortunately that this shop has a monopoly in the Tucson area. But, I would recommend avoiding this shop at all costs and it would truly be worth it. If in need of equipment or rentals, do your purchases online or visit shops in the location that you will be spending your vacations. A trip to Phoenix to visit Ski Pro would be one of the best options. Ski Pro has 50 times the merchandise and 100 times better service. Peter Glenn obviously doesn’t have their crap together. They don’t even know if their store is named “Peter Glenn” or “Axtion Sports.” They also are confused whether they provide snow or skate equipment. Their fairly new skate department is already in the closing stages. Apparently skaters don’t appreciate their merchandise, prices, and customer service as well. Point is… ANY other ski/sport shop would be more worth your while than a trip to Peter Glenn. I honestly regret every dollar I ever spent at Peter Glenn!"
"TERRIFIC! Peter Glenn had a CW-X item in stock at a great price. They shipped it same day (tracking number generated mid day on a Monday, impressive). My second purchase from this company... probably NOT my last either!"
"Ordered 2 kid's ski helmets for Christmas delivery. Fast shipping and arrived the day before Christmas. Good and accurate packaging. Will definitely buy from them again."
"I got a great deal on a Patagonia Classic Retro Jacket with free shipment with $99 purchase. Fast shipment, item came as described, I love this place, will shop here again. "