"Keyboard and mouse were not compatible. Software not up to date. Expected better."

"Called Petra's late Wed afternoon to enquire about PC parts which were no longer available from the manufacturer, that Petra's used to carry. Although not listed via the web portal, Gary remembered having a couple, and shipped them to me priority (from Indiana) and I had them (in Oregon) waiting for me when I got home from work Thursday. Less than 24 hours for the whole transaction. A great price on the parts and very cheap shipping.

I'd recommend them- I wish all online retailers were this good.

AoN"

"Cheapest water-cooling accessories I could find. I ordered a bunch of small differing items that must have been a pain to pack and assure that all items were shipped in the box. They got every single item in my order(41 different odds and ins!). I ordered on the 20ths, had the box by the 24th, that was speedy and the shipping cost was perfectly reasonable. I highly recommend this seller, if you are buying tubing, make sure you check the OD sizing as the cheapest tubing they sell has quite a large OD sizing which made a difference for some compression fittings I was using for this build.

Best prices and service for the niche extreme desktop pc builder. I found them recommended on the hardforum, glad I went with them, even though they had a poor reseller rating at the time."

"Ordered on Wed, recieved on Sat. Always have had great experience with this store. Will continue to use them as my first choice."

"Very dissatisfied with PTS. The customer service blows, and it's nearly impossible to talk to anyone about a problem. I ordered some yate loon fans and the screws, the gel-stuff, cathodes, and some 3 pin extenders, and they didn't send me the screws for the fans, which show up on the invoice. I sent them an email, they said "let me check my packing list" and that's the last I heard of them. I sent another email asking them for an update, and nothing. "

"Purchased liquid cooling hose from Petra's. As usual they were awesome! Great communications, awesome emails, and just great to deal with. I don't deal a lot with them, however I do deal with them on every liquid cooling parts needed.

Very highly recommended!! An absolute A+ in my books."

"This company cannot accept the fact they make mistakes and blames everybody but themselves. They are two companies SidewinderComputer and Petras.

My first order with this company was the IC Diamond product. I ordered a 24 carat tube that costs $20. They sent me a 7 carat tube that costs like ~$7-9. They blamed IC packaging for the mistake. I never said a word and let them make it right.

I then proceeded to ask for a quote on a very sophisticated chilling system, in particular the fittings. They kept promising the quote for over 2 weeks and never delivered it. I had to continue emailing and calling and they continued to lie and tell me one more day. Then when I got the quote they left off the reservior. When the products were delivered they were taped so tightly together you couldn't tell if the products were new or used.

Then I ordered some more parts for the reservior. They shipped the parts and left off an integral seal. I called them and told them I wanted the exact same seal and Gary promised he would send out the exact same seal. Instead he sent out a sub par seal continuing to delay my build even longer.

When I called him back and requested the original part per my request he suggested it was strange the part wsn't there in the last 2 years over 2000 orders they never had a seall ike this missing. As he was opening the same part nad taking the seal off of it to compare wihtth e part he sent me. You get the fact once again he is implying my fault for misplacing/losing the seal and not his companies fault for inspecting the product be delivery.

Gary has a anger management problem and is rude to his customers. He accused me of this to once again not take the blame for his incompetence.

He offered for me to return the product and I accepted very willingly.

At this point he needs to take back the product no matter the condition and pay for shipping.

He and his companies are the worst I have ever done business with.

He trys to put everything off on everyone else when he is to blame. I have met people like this before and they should never handle customer service.

This whole thing has done nothing but cost me time and money and no value or product worth using.

My reponse to Gary's lies:
Gary lied about the IC Diamond issue and made other lies in his reaponse. I never used any foul language or abused anyone I was extemely patient and kind. Also Sidewinder did say they wanted the IC Diamomnd back and sent a return shipping package for it so he is lying. They said I was required to send it back so they could RMA it to the 24 carat tube. I have the information to prove it. This shows Gary is a lier and not trustworthy. I would respond to the rest of his replies but its not worth my time. He has an anger management issue and cannot be wrong with anything or bothered to deliver the correct product payed for. I also have a tracking number for a replacement cap he promised to make right and he never sent it to show how much he lies here is the tracking number: 9101805213907565796017 (USPS said they had notice to receive it but never shipped)

This all over a ~$3 part this shows his lack of character. I highly recommend people stay away from this company.

Also the o ring in question is not just green it is UV and advertised on his site as that as a bonus feature. Here is the link to the product in question: http://www.sidewindercomputers.com/bimablg1stfi.html. He did not send the correct part per his picture as you all can see its a cheap black o ring. And still hasn't made it right. He is a flat out liar and disrespectful to his customers when he makes mistakes.

I had to reply to one more lie. I never once asked for free product from him sponsoring my rig. As you can see in the quote free product was never mentioned. And he cannot produce communication of me asking for free product. To the contrary he asked me to advertise his company by just putting a link to it in my forum sig/rig which is illegal in most forums. Said he told others he wouldn't sponsor is why he cannot sponsor me I have the email. He is the bigest out right liar I have ever met.

My deal with IC Diamond as a sponsor is I give out free TIM to forum members and collect the results of the use of the product. For that I do not get paid. I do it for the community.

They also shorted me 1 foot of Tygon tubing on the order from the original quote.

Once again Gary is lying to cover his tracks here is a part of his response email to me when I asked where the fittings where for the reservior:

"Charles...
I am also out of the Blue Fuzion version of this reservoir, that may be why it was not on the estimate...."

To show how nice I was to him here is my email asking the question to dispute his lies about me being rude:

"I got my fittings thanks! Hey my reservoir (FrozenQ Liquid Fusion) was left off the list. I decided to use it for show and not really hook it up since the chiller will be my reservoir. Do you have any Bitspower plugs/caps I can put into the bottom? I need 2. Preferably black in color."

I even sent other emails doing his research and finding the right part. Too many emails to post but see he is just not doing his job I had to do it for him.

As you can see in his statement below he is just plain lying to you in his response:

"Customer claims we left off a reservoir ... he confirmed the list while at the same time, asking to send him free products"

Never once in his quote of me supposedly asking him for free product, which isn't in the quote either, he is claiming I confirmed the order was correct which I never did I just bought what was on the order relying on his supposed expertise which is obviously not there. Really steer clear of this sheister."

"Petra's Tech Shop maintains their standard of quality.

I specifically ordered a set of fans, which I could have ordered at many other stores, simply because Petra's uses premium distributors and stocks premium products. When comparing identical fans from Petra's and other electronic retailers, Petra's had a 10% performance gain, which in the enthusiast market is vastly superior.

Shipping took only six days (including weekend) to go from California to Michigan via USPS.

Excellent Product, Excellent Price, Excellent Experience, this is the P-T-S standard."

"Needed some Nuke-PHN Biocide for my liquid cooling setup, originally just wanted one bottle but after seeing the shipping charge went ahead and got 2 to justify the doubled cost with the shipping. Other than that I had no problems, product arrive quickly."

"Great customer support by Gary. Fast process & shipping. Packaging is also greatly done. Overall satisfaction 10/10. I highly recommend to shop at PTS & Sidewinder as they merged. "

"3 months and I have yet to receive anything. Terrible."

"Outstanding service as always, however there was one thing missing, I have ordered several times from Petra's, and there was always a hand written note regarding my order and usually some clever and slightly humorous comment written on it, this time I didn't get one, otherwise, great service and will order again!"

"By far the worst online buying experience ever....
within the last 5 years have ordered 30,000 dollars worth of pc parts for myself and a few other companies...shipping never took over a week, not in this case (almost a month)....
at first got immediate reply to my emails, the last 3 emails i sent inquiring about my order were never replied to...
to top it all off still havent gotten the stuff i ordered...they did drop the shipping charges woopy..."

"Awesome, awesome customer service. I've dealt with them through both email and phone and I can safely say that their customer service is up there with Newegg. Actually, that's an understatement, they're better.

My order shipped the same day and it arrived in a timely manner."

"Awesome customer service. Ordered an item that went out of stock, I received a call within a couple hours of ordering. The customer service guy was able to compromise with double the quantity purchased of a similar product. Thank you for your awesome customer support."