"We ordered a tank hood. Never got it, and now all communication to the company is returned. Is Petsr4u out of business?"
"I was please at the ease and time it took me to get my order. I ordered dog supplies (toys) and Petsr4u was quick to process and ship my order to me. I will be using them again!"
"WE JUST CAME ACCROSS THIS REVIEW ON PETSR4U.COM. WE HAVE BOUGHT FROM THEM AND ALL WE HAD WAS EXCELLENT SERVICE. WE BOUGHT SOME AQUARIUM ORNAMENTS AND THEY ARRIVE IN GREAT CONDITION. IT TOOK 14 DAYS FOR US TO GET THESE SINCE ONE WAS ON BACKORDER. WE ARE VERY HAPPY WITH THERE SERVICE AND UNDERSTAND FROM OTHER INTERNET COMPANIES IT DOES TAKE SOME TIME TO RECIEVE PRODUCT. GREAT COMPANY WILL BUY FROM AGAIN"
"DO NOT USE A DEBIT CARD WITH THESE CHEATS! I should have used a third party payer, like Paypal or something. I am very dissatisfied with petsr4u. They are way past due on shipping, and I have not received an answer after repeated attempts to contact them. The phone number listed for customer service is actually a fax number, so don't bother trying to call them when they never ship your order. From now on I will ONLY be buying from big box stores online. There are too many scam businesses out there like this one. I should have used Paypal, then I could get my money back."
"I placed an order on 5/17/2010 and my credit card was charged on 5/18/2010. HOWEVER, it's now 9/30/2010 and we've not received the order ... and we've not received any response from our multiple emails and voicemail messages.
I will never order from them again and will be reporting them to the BBB, and will add legitimate negative reviews anywhere I can."
"Been waiting six weeks for an order they said would take 7-10 business days. They took my money quickly enough.
I have emailed them several times and had two emails back saying they are busy blah balh blah. They will not answer their phone. I am having my bank reverse the charge and I'm going to contact the Business Bureau. These guys are frauds! Do not do business with them!"
"I echo the sentiments of most of the reviewers on this page. My order was placed July 3, 2010. I emailed and called the company on Monday July 26, 2010, and despite an email telling me my merchandise would ship that tuesday, I have not received the items I ordered. This company employs fraudulent business practices. DO NOT DO BUSINESS WITH THEM!!!!
I intend to contact the better business bureau tomorrow to attempt to recover the $70 which was debited from my account the day I placed the order. Too bad they do not ship as fast as they take your money!!!"
"This item was charged to my card on May 11th and it is now June 5th, and I have yet to receive the product. I am very disappointed and will most likely call the credit card company to reverse the charge. In an email from the company I was told 7-10 days the item would ship. "
"CHEATERS and FRAUDS!!!! Buyer beware!!!! Cannot convey with words how horrible this "business" is. I wish I had read reveiws before I placed my order because they have cheated me the exact same way as with others. After placing my order and having my credit card charged I never received a confirmation or any communication whatsoever. Weeks later, after repeated e-mails from me, they finally told me my order was sent. When it arrived it was the wrong items. I tried numerous times to contact them via e-mail and customer service phone number with NO response. This is the worst experience I have had with an internet site order. I am apparently stuck with 3 items I cannot use, I am out $$$, and I still need my original items. I hope this "busines" goes under before it cheats too many more honest customers. Watch out!!!!!!! Chances are good that if you order from this outfit you will end up so sorry that you did. I sure am. "
"Order was placed 6 weeks ago. Received 4 items after repeated phone calls and emails. They have not sent the remaining item even though they charged my credit card for it. They have not ansered the phone or responded to recent emails requesting a refund for the unsent item. THESE PEOPLE ARE CHEATS, DO NOT DO BUSINESS WITH THEM."
"The mini glass aquarium arrived in absolutely perfect condition...not a single crack or scratch. I'm really glad I found this website as the local pet shops no longer carry this size. I will certainly do business with Petsr4u in the future. "
"DO NOT ORDER HERE. I ordered Jan 23. It's Feb 5 and my order is still "processing" though I was charged for the item on 1/23. Called and emailed 3 days ago to cancel and haven't heard back. I have to place a hold with my credit card company to recover the $. "
"I ordered a turtle tank on Feb. 26, 2008. I received a receipt from Paypal saying my payment was accepted by petsr4u.com. However I never received an order confirmation from petsr4u.com. I emailed asking for my order number and they sent it and said that it was shipping the following Monday which would have been March 3, 2008. Monday comes and goes. No shipping confirmation or track number was ever emailed. I emailed requesting a tracking number. No response. I emailed again, with no results. I called customer service to be met with an answering service on the other end. I left a message and received no response. After three weeks I emailed at 2:14 PM that I wanted to cancel and was filing a claim through Paypal. March 16 I filed the claim through Paypal. Immediately I receive an email from petsr4u.com with a tracking number. Not surprisingly the tracking info shows they shipped the package at 3:49 PM on the same day I cancelled my order at 2:14 PM. They are taking no responsibility for their lack of communication, lack of customer service, delay in shipping. Not one single apology. Extremely unprofessional when it comes to online purchases.
Beware when ordering!
"
"I made a small single item purchase in March 2007 and my credit card was billed. The "orderID" does not work on their website, which claims to track purchases. I've emailed them 3 times over the past 3 months.The 1st reply stated they were "backordered and would be in stock anyday now".The 2nd reply stated it would be in stock that week. Needless to say, the recent email has been ignored for over a week! TERRIBLE SERVICE. I'm going to demand my refund and will NEVER BUY FROM THEM AGAIN!"