"Monday Dec 1 - Ordered service manual and paid via PayPal $53.94
Monday Dec 1 - Received email confirmation of order.
Monday Dec 1 - Sent email requesting delivery date as manual was needed ASAP to repair a broken printer.
Monday Dec 1 - Received reply from Susan stating "We are a part time family operation with full time jobs during the week. We pack and ship on the weekends, so you'll get this the beginning of next week."
Thursday Dec 4 - I sent email CANCELING ORDER stating printer was critical to operation and due to delayed shipping of manual I had printer repaired and no longer need manual.
Thursday Dec 4 - Received reply from Susan stating "your order is already in process and will be leaving here tomorrow. Unfortunately, as it is already in process I cannot cancel your order. It will arrive to your by the middle of next week."
Thursday Dec 4 - My reply to Susans email was: "Well, if it is still there and leaving there tomorrow just unpack it, put it back on the shelf, charge me a restocking fee, and refund the difference."
Tuesday Dec 9 - Box arrived via US Postal Service showing ship date of Saturday, Dec 6 on mail label. The box was refused at the door and marked RETURN TO SENDER.
Wednesday Dec 10 - I sent an email requesting a full refund as they were not truthful concerning the shipping of the order and disregared my request to cancel the order
Thursday Dec 11 - I called and only got voice mail.
Thursday Dec 11 - Received email stating "We received your voice mail message. There are two options at this point. Because you sent an unauthorized return, there is a $20 restocking fee. We could issue you a refund of the manual price minus the restocking fee(a $25
refund). Or...pay the $5.25 for return shipping..."
Monday Dec 15 - I requested a full refund again.
Monday Dec 15 - Susan replied and restated her Dec 11 email above.
I filed a complaint through the Better Business Bureau on this company.
To this date, March 2, 2004, I have NOT received ANY refund from this company.
Response of my complaint through Better Business Bureau was same line of dribble.
On this date, Apr 21, 2004 I requested a refund. I figured I might as well get some money back even though they don't think I should get all of it back. Their December email said they would refund $25 back to me. They are charging me $10 for restocking AND $10 for "Unauthorized" return!!!
Well, "Susan" just emailed and said: "no refund can be sent at this time as you waited over thirty days since this complaint"
What a company. We need more companies like this in our industry. They certainly set a fine example."
"Recieved a damaged part from Phoenix Consulting. They knew this when they sent it but they say "not guaranteed" and will not make it right. The picture of the item was not the actual part sold. No mention of damage was made in the ad."
"It should be noted to cross reference tekdeals.com
An email from an order stated
http://tekdeal.zoovy.com/customer_main.cgis"
"Took too long to ship, did not reply to all emails, but did get the part for a good price. I would order from them again for parts that are difficult to find elsewhere or are overpriced elsewhere."