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Phomax Technologies

2 reviews
2.50 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2005-01-31

"Fantastic Support! They Even Fixed My Code When It Didn't Work!
They've Customised Their Hosting To Suit Us! We're An Internet Radio Station, They Don't Offer It Normally, But They Put Together A GREAT Plan For Us!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
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Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-01-12

"I received a year of great reseller hosting from this company, but this last month uptime and customer service has been horrible. My service has been down frequently and support does not reply when I contact them about it. After 5 days of no service, I asked paypal for a chargeback (I had paid many months in advance and wanted my money back). This company finally contacted me once I initiated the chargeback, but just to tell me that they had deleted all of my files included mysql databases that were not backed up, and that they would cease to communicate and do business with me. My hosting business is ruined."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with