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Product & services pricing
0.00/5
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1/5

2003-08-15

"I've bought a dozen phone cards from this company. They were all the same card that worked relatively well and had a decent per minute cost to Albania. The last card, a different card with no connection fee, I bought however has not worked a single time. I contacted the customer service department via email and they told me to wait 24-48 hours since they had contacted the manufacturer with the problem (apparently that was the timeframe they got from the manufacturer). After 3-4 days I emailed them again and asked that they cancel my card and issue a different one (the one I always used). No response. I wrote again and demanded my money back or a different card. No response. Then I told them that I won't ever do business with them again and will let everyone know how they operate.
I will send them a link to this site for the record.
"

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Overall product shipping and delivery process
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Delivering products on-time
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2/5

2003-08-15

"I used to have high regards for phone cards from this reseller but it seems that lately the phone cards have gone straight down in quality. I'm calling to Malaysia and the situation may not apply to everyone but it is very annoying to have your call cut off when in the past it's perfect. They have prompt delivery of the pin number but IMO service is not everything to rate a seller. They should also be resposible for the merchandise that they sell."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-02

"i've been a customer of this site for (i guess) more than a year now and i must say that i'm very satisfied. they deliver the phonecard's PIN instantly (via e-mail)! i get the PIN just a couple of seconds after i place my order. they also show the rating of the phonecards they sell (the phonecards are rated by the customers) and i find the rating pretty accurate.

btw, make sure you have a spare telephone line (if you're using dial-up) when you FIRST set-up your account because they wouldn't send you the phonecard's PIN if they can't confirm your identity. however, after you've registered with them ordering additional phonecards is a breeze. i definitely recommend this site.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability