"Amazed by the low price of the canon HV30, I unfortunately jumped on the bargain. With my family's vacation starting the following weekend, as well as my oldest son's last soccer game of the season, and the twins' dance recital, I made sure to get 3 day shipping, so I should have the camera by Wednesday, or Thursday at the latest. I got a phone call on Monday morning from Victor confirming the details of shipping, which was followed up by emails. I told a co-worker about the camera I was getting. He told me he was going to get the same camera, but he had a bad experience with the place he bought it from...photo dynasty, and he never got his camera. On Thursday, when I still had not received the camera, I called the customer service line. I waited on hold for 25 minutes before hanging up. Today, Friday, I get a call from Michael at Photo Dynasty, asking what battery I want shipped with my camera. That's right. It hasn't shipped yet. I ask if they can overnight the camera to me and eat the difference between overnight and 3 day shipping. Michael assures me the owner, who is in California (I don't know what that has do do with it, but that's what he said), wouldn't do that. They are liable. For what? I'm not sure, but Michael said because they are liable (but not reliable), they cannot eat the cost of shipping to make good for their customer. Then he tells me photo dynasty is owned by buy.com. Again, I don't know what this has to do with our conversation, but there you have it. "So you want to cancel your order?", he asks. "OK. No problem.." and hangs up on me."
"These people are crooks. Its the end of June and have yet received all of my order. I keep calling every day, get put on hold, get cut off, or just wait for hours. DONOT buy from these people. "
"Fraud. Fraud. Fraud. I hope my review gets posted because I don't have an invoice number. Photo Dynasty hung up on me after the got my credit card number. Same story as most people, gave CC number first, was told battery is disposable not rechargable and for $220 more they would send the battery that is supposed to be shipped with the Sony. The salesman is stupid enough to answer me that the camcorder is useless after the disposalbe battery runs out. I said "Really? I've never heard of Sony selling cameras with disposable battery and so is the camera when the battery runs out"...then immediately told me "I just checked and we're out of stock" then hung up. I called AMEX immediately canceled my CC. Also reported to AMEX Fraud to watch for Photo Dynasty. There seems to be a lot of scammers in PC and Photo/video online stores coming out of NY and NJ....beware."
"I had very bad experience trying to buy an extremely cheap Canon Rebel XTi kit online. When I called to confirm my order, they asked me if I need a battery for it. Yes, of course. But then when I found the price for the battery kit (it was extremely overpriced) I decided to buy just a kit. They said they only have kits with battery (which is $300 more expensive) and if I don't want to buy it, I'll need to wait 2-6 weeks without guarantee that they will have this kit. I called several times, was on hold for ~ 30 min or more. Talked to several sales people and they all told me the same - I only can buy with a battery. They even told me that the camera is not going to work with my battery because it is a studio kit and camera body doesn't have a firmware installed on it. Finally I just cancelled the order. Hopefully it was cancelled, because I never got a cancellation confirmation email from them."
"Photo Dynasty has deceptive sales practices. 1) PD splits the Canon G9 box and sells the camera WITHOUT the battery. 2) Then hey advertise 2 tyoes of batteries for sale (reg & "long life") neither of which are equivalent to the normally-included Canon NB-2LH. 3) The pushy sales person then "upsold" me to a third more expensive extended "4-hour" battery. When it arrived,I received the original Canon 700 NB-2LH and a 3-rd party 900 mAh. The two "cheaper" battery options listed on their website are NOT RECOMMENDED for the G9 and are BELOW manufacturer's specs at 300 and 500 mAh respectively. 4) Four phone calls later PD's customer service agreed their "bait and switch" was confusing and sent me an additional battery and memory card, making the deal more palatable but still very low in integrity. "
"Major issues that are still unresolved! Working with my credit card company, sorting out legal remedies, etc. According to the BBB, 1008 complaints over the past 36 months. That is not a typo -- 1008. They do business under a bunch of names, including photodynasty.com, Best Price Cameras, Enterprise Photo, J&K Cameras, Inc. "
"Stay away!!! Can I put it any more plainly. This company is a total scam. If you want to get ripped off, leave your credit card on the sidewalk. It will be a lot less painful.
What a bunch of losers. You order something, you ring to confirm and then they proceed to tell you outright lies - no battery, no charger. Listen to your gut - is what they say reasonable? When I told them to just cancel the order I was told they would have to charge a restocking fee. If you have already been duped, tell them to send your stuff and cancel your credit card immediately. They won't send your order since they won't make any money on it.
So, say it with me ... STAY AWAY FROM THIS RETAILER.
Buy from AMAZON.COM.
Oh and one more thing ... Isn't it funny how Photodynasty can get 5000+ positive reviews and Amazon often has a pidly 10 or so. Doesn't sound right does it? Again, stay away!!!
"
"So along with others' experiences I placed an order for the Canon Rebel XSI camera (body only) for $409 and a 3 year warranty to go with it. I got an email a couple of days later to ask me to call a specific extension and talk to Jason.
I spoke to Jason who informed me that I'd placed an order for body only - which didn't include anything, battery, charger, strap etc. It was not the 'body only' product on the Canon website. He tried to persuade me to upgrade to the full body-only kit (battery, charger, strap etc). I said I'd call back...
I looked into the prices they were charging for the battery and charger and they were considerably more than market price! Then I started reading these reviews and decided to cancel my order. I called Jason back and cancelled.
What is deceptive here is that the website states that everything is included in the order - the body-only kit does include batteries etc.
This is just not a reputable outlet. It was just too good to be true.
"
"Photo Dynasty is a scam. Placed my order for Canon XTi with 3 day delivery only to receive an Email 2 days later requesting order confirmation. High pressure sales staff told me I needed to spend an extra $200 to obtain battery, instruction manual and software. Site indicated that all accessories were included. Needless to say order immediately cancelled and watch put on CC to ensure no charges"
"Great service and very helpful. Was able to help me with my problem and even upgraded my shipping for free. Thank you, will recomend to my freinds."
"These people are basically thieves and by that I mean the most dishonest people on this planet. I ordered a Canon IS5 and I never got the items that I ordered and paid for. They also lie about “buy one get one free”, when I complaint about not have received my order on time and their advertisement , the salesman Hennery told me that it only applies if I order through internet and not the phone…? This is stupid, because they only sale their item through internet or buy phones so what is the difference if I order buy phone or internet….? Photo Dynasty is an internet company and it has been reported to BBB and other institutions whom I truly hope to deal with this kind of dishonest company, I would not recommend this company at all, not even to my enemy. "
"Avoid this vendor like the plague. You will regret it if you deal with them. I suspect that Photo Dynasty, Sonic Camera and 86 Street Photo are all the same company operating under three different names. Their scam is basically to offer incredible deals and then cancel your order if you don't agree to buy incredibly expensive accessories or warranties. All three companies offered a Canon HG10 camcorder at the incredible low price of $379. 86 Street Photo kept moving out the ship date when I wouldn't order the expensive accessories, Sonic Camera cancelled the orded with the explanation of being oversold and Photo Dynasty confirmed the order but never shipped it. Pay the extra amount and get a reputable vendor. I can't believe this unethical bunch is still in business."
"I only wish I had done more research before purchasing my new Canon EOS 40D outfit. I was researching for the best price and Photo Dynasty appeared along with 4 or 5 other places including Amazon dot com, so I figured they must be good if they are included with Amazon along with having a 5-star rating.
Anyway, my concern is that I have a feeling that they are selling gray market items. I right away noticed the box that it came in was for a 40D with a 17-85 lens which is not what I ordered. I ordered a 28-135 and when I looked inside that's what I found. So, they ran out of boxes. NOT REALLY! Canon has a special package just for this outfit.
Also, on the bottom of the camera I have noticed that the made in the USA is NOT there. Instead it is made in JAPAN. I don't think so. There is a warranty card for 1-year but there is nothing regarding Canon on this card. The serial number on the card and the serial number on the camera are 2 totally different numbers.
Also, I had the same trouble as some of the others in getting an itemized list emailed to me. It NEVER happened.
Does anyone have an anwser to all of this?"
"I ordered a Canon VIXIA HF10 from these crooks. From the posts here, I guess I am lucky, at least I did receive my camcorder. Over priced of course once I fell for the lies. These people are good, really good, at robbing you blind. "
"this company along with a myriad of other alias companies is kwown for frauding people out of money. i was a victim of upselling and a classic bait and switch technique. their customer service is terrible. etc, etc. they have essentially stolen millions of $ from un-suspecting customers.
happily, i am able to report that the NYS attorney general's office has investigated and these companies have worked out a settlement to pay the customers back. if you have not yet done so please contact the BBB because you need to submit paperwork to them by 12.2009 to qualify."