"Be aware Bait and Switch: Ordered new Canon FS200, but received refurbished one

I ordered a Canon FS200 from www.photovideosuperstore.com on 5/13/10, because of the low price of $229.99. I called to confirm if the item was NEW, not refurbished before ordering. I was assured it was a NEW one and there were a few left. The order was delivered to me in about a week. The packaging was not original, and the recording bottom got lots of "wear", and many scratches on the body. I take pictures and e-mailed to the customer support, Kim. I was told that they will send me a return shipping label. I waited for two weeks, but no label was mailed to me. I had to e-mailed again, and got the label next day. I mailed the camcorder back, e-mailed the tracking E and demand for a replacement ASAP. It was delivered on 6/17/10. I called on 6/21/10, talked to a customer service rep, Hillary. She claimed that a e-mail was send to me and advised the payment has been refunded to me, the camcorder is in back ordered and will mail to me in 6 weeks. I checked all mail (include junk mail), no such e-mail was found. I told her it has been over a month and I could not accept waiting for another 6 weeks. Hillary claimed that the case had been taking care of. I do NOT agree !!! This is not the way to take care of your customer. I strongly believe that try to sell refurbished camcorder as NEW. Be Aware !!! Do not buy from this store !!!

Alex"

"Overall I was very satisfied with my purchase. I ordered it Sunday night and received my package Friday evening. I would only suggest you have the exact item on your screen when you call.

I was made to believe my particular kit didn't include a battery or charger and paid for an upgraded battery for $100 more which turned out to be the one that came with the kit in the first place.

"

"I eventually got the product, but would still NEVER buy fromt them again. (And if you leave negative feedback here, they call you to tell you how they are right and you are wrong.) Their communication to customers is horrible. You place an order and it goes into a black hole. You call to get information and they tell you they've sent email, but they never arrive (and yes, I checked my spam folder). The product is on back order, you're told it will ship on a certain day, but when you call get confirmation and a tracking #, the "system is down". Their customer service dept opens at 10:00 - no wait that's 11:00 today. I'm trying to cancel the order, but they "can't be sure if it was really cancelled. You'll get an email if it was." (See above.) Horrible, horrible customer service!"

"Some issues on receiving what I ordered, but customer service helped change it into a good experience."

"Updated 12/11/09
I was pleasantly surprised to receive a call from PhotoVideoSuperstore.com today indicating that they received a limited early shipment of the camera I had ordered, asking me if I was interested in reactivating my order. They were also generous enough to offer me a 2GB memory card at no charge for my previous inconvenience.

I agreed to re-initiate the order. They are to call me on Monday with a tracking # and I was told it would ship Monday or Tuesday next week at the latest. I'm looking forward to receiving the order.

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I placed an order online with them 12/7/09 for the Canon T1i body only listed for $529.99 w/free shipping (best comparable price $619.99). I called customer service before placing the order to verify that it was new, in stock, and verify that it came in the original box with battery, battery charger, etc. They answered quickly and yes to all. They offered to take the order on the phone, I declined. I wanted an electronic record. They said it would process and ship in 24-48 hrs.

After placing the order online, I never received an e-mail confirmation. I checked the order status on their site which was pending. The next day, they called me to verify my address, weakly offered a different battery pack and extended warranty which I declined. When I asked when it would ship, they said 48-72 hrs.

After the call, I noticed the order status on their site changed to "Back Order". After the 48 hrs from time of order placement, I called and cancelled after asking how long it would be on backorder. They said 3-4 wks, but I have no confidence this was true. Camera still doesn't indicate it's not available on their site. My credit card was not charged. They said I would supposedly receive an e-mail confirmation of the cancellation. I haven't received it yet."