"The shipping is very slow and this isn't at all clear by their website.

Their website states that they usually ship 48 hours from ordering, and that they usually use Fedex Ground:

"When will my order ship and when will it arrive?
• Orders generally ship within 48 hours. For time sensitive orders, contact us ****@****. Carrier method is at our discretion. That being said, generally we ship as follows: Track/Hanging Rods & Accessories/Small Components- Fedex Ground (estimated arrival is 1-5 days after ship date)"

For my order, it was a full week before they shipped the item. I ordered on the 12/8 and the item did not ship till 12/15. It was shipped via USPS First Class mail (not Priority) and took 4 days to go from Massachusetts to NYC to get to me.

I think I should have been contacted when my order took longer than 2 days to ship out. I almost was not able to get my order in time for what I needed because of the length in time in shipping. Also, I think the seller should use a better service than First Class parcel service. "