"I was contacted immediately after purchase and was told it would be shipped within three weeks due to the Chinese New Year. I was a little concerned after reading all the negative reviews; however, the purses arrived today and were as advertised. I have no complaints about delivery, price, and quality. "

"I purchased a handbag from this company. 3 weeks later, the tracking info said it was delivered to somewhere in a different state. I contacted the seller and got no where. They started with excuses and then repeatedly asked for my address. I disputed the purchase via my c.f. company. Very disappointed, don't waste your money or time!"

"Defective product, non existent customer service"

"Terrible customer service they really dont want you returning anything perhaps because it was sent from China. I got the wrong bag and wanted to return it, sent several emails no response so going to my credit card company to get back my money. DONT USE THEM"

"This company advertises "genuine leather" for items that are made of vinyl. I ordered a "genuine leather" bag and when it finally arrived (five weeks later), I found it was cheap "PU leather". I sent multiple requests for a refund. The company never responded, and they continue advertising this bag as leather. "

"Item was smaller than pictured. Tried to return. No one responds to customer service email with instructions to return even though their site indicates returns are possible."

"This company will not respond to my return"

"Their response to my complaint that THREE WEEKS later the wallet has still not arrived (copy-pasted exactly as it was sent to me with order numbers and names omitted for my privacy)


Sent: Thursday, January 3, 2019 11:46 PM
Subject: Apologize for Delivery Late

Hi,
Thank you for your order，

We are writing to tell you that we have shipped out your order, but Supplier made a mistake about your address maybe missing Apt.We are so sorry to let you know that your order maybe late for delivery due to the heavy pile-up of goods in this peak season.We are so sorry to let you know that your order maybe late for delivery due to the heavy pile-up of goods in this peak season.
You can check your order anytime by the above link.
Here we also offer you a coupon to show our sincere apology.

We are very apology for your inconvenience.

Hope you get it soon."

______________________________________________


My response to them:

"You hope I get it soon?? You don’t think maybe you should re-send and expedite the shipment as well? Additionally, you’ve given two different reasons for the delay, and then repeated one of them because you’re giving canned responses and not bothering to re-read before you push send. And I do not live in an apartment which is obvious from my ADDRESS.

The tracking number reveals my order HAS NEVER LEFT CHINA because there is no further record of its progress on the USPS tracking since Dec. 13:

The USPS response:
Your item was accepted at 5:46 am on December 13, 2018 in CHINA.
Status
In-Transit
December 13, 2018 at 5:46 am
Acceptance
CHINA

Cancel this order and refund my money TODAY. "

Outcome:

Any company can make a mistake, but then to lie about the transport, rather than investigate the tracking number as I did, or better still, send the wallet immediately by fastest shipment possible and discount it dramatically--that's how you lose a customer. Now they have a ticked off anti-pierrebuy who is alerting other customers and AMAZON. This bunch is a highly organized scam. And from the other reviews, which I wish I had read first, I suspect I will never receive the wallet, and if I do it will probably be poor quality. But at least I can add to the warnings on every review site I can find and everywhere its ads appear."

"ORDERED 2 WALLETS AND 1 PURSE ON 12/12. I HAVE NOT RECEIVED MY PRODUCT AND I WAS NEVER GIVEN A TRACKING NUMBER OR A SPECIFIC DATE WHEN MY ORDER WAS SENT. STAY AWAY FROM THIS COMPANY !! THEY ARE THIEVES !!!"

"Ordered 2 purses in September. Never got tracking for shipping, emailed twice no response! Still no purses! Sure got their money, but we got no purse!!! "

"I had wanted this bag for a specific occasion and was not aware that it shipped from China. Customer service was attentive and tried to cancel my order on my behalf but it had already shipped. "

"Ordered a bag 1month ago, received a tracking number and receipt, still haven’t received bag. Have sent 2 emails, no answers. Stay away from this company."

"I contacted them about the non-receipt of my order and all they have done is confirmed they received my order. That was 27 days ago when I placed the order. Will not order from there ever again."

"The item was exactly as described. It was well packaged and quickly shipped. "

"I had a question about an item I wanted to purchase and their customer service got back to me very promptly and were very helpful. The item I ended up getting arrived without a hitch and I'm pleased with it. All good things to say about my experience with this seller."