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Product & services pricing
3.75/5
Chance of future purchase:
4.47/5
Shipping & packaging:
3.57/5
Customer service:
4.25/5
Return/Replacement policy:
3.75/5


5/5

2024-11-30

Great Buy

"I wanted to get a Pacific Coast pillow after a stay at an Omni hotel. I was able to get the last Pacific Coast feather pillow and it was on sale. The Pacific Coast pillows are much more affordable on Pillows.com than other sites. My order arrived quickly and was packaged very well. I am sleeping so well now."

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5/5

2024-11-22

Great pillows!

"Shipping was quick and I'm really enjoying the pillows! Thank you! "


5/5

2024-11-05

Soft Luxurious Experience

"I purchased the Holiday Inn Soft Support Pillow and he Restful Nights Eqyptian Cotton Mattress. The pillows are fluffy and so comfortable. I thought that I should have purchased a thicker mattress pad, but find pad add so much comfort as well. I feel like I have upgraded my sleeping experience to a higher level."

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5/5

2024-10-02

Happy to find you!

"We were happy to find a source for the quilted blanket that were looking for. It was on a hotel bed where we were staying and we decided to try and find one.
Because it’s often ordered by the hospitality industry, it was hard to find a source that would sell a single blanket.
So glad to find Pillows.com and great that we could support a veteran owned business.
"


5/5

2024-09-28

Sleep

"This pillow is perfection!! "

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5/5

2024-09-25

Great pillow

"Easy ordering experience. Fast shipping "


5/5

2024-09-03

Combo Pillows

"I had a very good experience and ordered my pillows with confidence . I am very glad they offered a combo package with both a Classic and a Firm, I would have been very disappointed if I had ordered 2 classic pillows, I personally prefer the Firm and it is fabulous!"

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2/5

2024-08-20

Flat pillows

"Very flat and doesn't stay fluffy. I put them in the dryer and the still go completely flat while sleeping on them, which causes a lot of neck pain."

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Rep reply posted 2024-08-21
A rep from Pillows.com, ChelseaPillows, has responded:

“Thank you for your review! Please reach out to us at Sleepbetter@pillows.com so we can help you with a free shipping return or exchange for a more supportive pillow.

Best,
Pillows.com”


5/5

2024-08-18

Perfect pillows

"I love my feather pillows! Shipping was lightning fast! Pillows are perfect!"

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5/5

2024-08-04

Have loved these pillows for years!

"New Indulgence pillows for my 5th wheel! Love these pillows!"

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1/5

2024-02-01

Not worth the price

"The pillows aren’t filled enough and my head sinks to my bed, all of the feathers in the pill just go to the side like the pillow is not full enough. Pillow has potential but for 100$ a pillow it’s not worth it."

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Rep reply posted 2024-02-05
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving a review for us. Sorry to hear you don't love your new pillow. Please email Sleepbetter@pillows.com. You have a free shipping return with money back available to you. You also have three free shipping exchanges available to you. We would be happy to help you find a new pillow that would be more supportive.

Best,
Pillows.com ”


5/5

2024-01-27

The best pillows ever!

"We love our pillows so much!"

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5/5

2023-12-08

Excellent service and great products

"Customer service was prompt and efficient in answering my queries. Managed to order the pillows we’ve been wanting to get."

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5/5

2023-10-01

Easy Experience

"Product met expectations. Easy ordering experience with clear communication of status of order."

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5/5

2023-09-19

Best Pillows

"I had a fantastic night sleep when I first tried these pillows out. Shockingly enough, it was at a hotel. I looked at the tag and immediately purchased 3. Best purchase I've ever made. "

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