"The order process went smoothly. The pillows are nice so far. Just not as comfy as the hotels. "
"I had a question right after I ordered and received a response in 24 hours. The pillows were pack nicely and came with care instructions and fluffing instructions. Besides the care the company puts into their orders the pillow itself is exactly what I was expecting and hoping for. "
"So happy to have found my perfect pillows! My husband and I stayed at a resort in Maui and loved the pillows and I finally found them."
"It’s a classic soft pillow!"
"I found you on a search for Marriott pillows. They were out of king size & pillows.com showed up in my search. The description appeared identical & these were $80 less. I’ve had the most comfortable night’s sleep since receiving them! Everybody is getting pillows for Christmas this year! These truly are the most comfy pillows I have ever owned! I bought the fiber-fill with down. Try it!"
"After staying in the Naples Grande Resort I fell in love with their bed pillows. I ordered them on 4/8 and was sleeping on them one week later. Thanks fir the quick response!"
"I had a great experience with pillows.com. "
"Great website helping us decide what pillows to buy. Found perfect pillow at great price. Pillows arrive fast. Enjoying better nite sleep with new pillows"
"Great experience. The pillows aren't cheap but they were exactly what we wanted."
"Shipped fast only thing went from ups to usps but pillow is amazing !!! Will buy from this site again ."
"Easy website, fast delivery "
"I slept on this at The Marriott, I had slept so well I wanted to take the pillow home. I opened up the pillows slip cover & the tag said Iwantthispillow.com. I Lol bc I did. I ordered it right away. I am ordering more for my guest room. I enjoy it & hope someone else does as well. "
"The pillows are very well made and come very well packaged. The pillows are comfortable but do take some getting used to. My concern is that they need to be scaled for smaller people. Also, the rolled down edges that I assume are there for neck support would be better left at the same dimension as the pillow. It doesn't allow me to position myself at the center of the pillow and instead the edge hits against my shoulder not allowing for my head to reach the center comfortably. Otherwise, if not for that reason it would be a great pillow. "
"The website made it easy to find the perfect pillow. Shipping was fast and when the pillows arrived with an email as how to prepare my pillows for a perfect nights sleep."
"Exactly what I ordered in the time frame they estimated."
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi!
Thank you for leaving us a review. Sorry to hear your pillow doesn't feel right. There is a chance you accidentally purchased the wrong hotel pillow. You are within the free shipping exchange time frame and I would be happy to help assist you in narrowing down which hotel pillow you did use. Please email us at Sleepbetter@pillows.com if you would like to set up an exchange.
Have a great day! ”