ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
4.47/5
Shipping & packaging:
3.57/5
Customer service:
4.25/5
Return/Replacement policy:
3.75/5

Verified
5/5

2021-01-14

Fast delivery -- exactly what I was looking for

"After staying at a Holiday Inn Express, I fell in love with their pillows and saw that they were from the IHG Home collection. Thankfully pillows.com had them in stock, and they are exactly what I wanted! Delivery was fast and easy."


Verified
5/5

2021-01-13

Amazing!

"Ordered the Manchester Mills hotel down feather pillows and was very pleased the the products and customer service. I did have to exchange one pillow to a firm and they were more than happy to take care of me. They even gave me a complimentary item during my exchange! Thanks will be back again. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-13

Customer First Focused / Quality Product

"I’ll keep this simple. Placed an online prefer for a product and everything went perfectly smooth. The product arrived within 3-4 days. It was exactly what we ordered. However, the pillowed didn’t work for my wife and I. Returning the product was so easy, the customer service was incredibly personable and customer first focused. I will definitely be shopping with them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-11

As advertised

"Quick, accurate delivery. Product was as advertised."


Verified
5/5

2021-01-08

Perfect Pillows

"I already had 4 pillows almost like these. Wanted to get two more and found these. They are perfect!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-01-07

Love pillows.com

"I love pillows.com They have the best products and the service is awesome. I get products quickly too"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-07

Easy order and quick delivery

"I am very pleased with my experience with pillows.com! my order was delivered quickly and in good shape. The product was as described. I gave these pillows to family for Christmas and ordered a set for myself.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-01-06

Missing elements

"Experience was good. They unfortunately did not offer me any way to know what were the different sizes that the pillow came in. I had no way to know if I had options or not ?
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-01-06
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us your review. The Iso-Cool® Polyester Side Sleeper Pillow you purchased only comes in that one size. That is why there wasn't other size choices for you on that product page. I hope this clears up any questions you may have. If you need further assistance, please email us at Sleepbetter@pillows.com.

Have a great day! ”


Verified
5/5

2021-01-05

Excellent Customer Service

"The first pillows I ordered did not "work" for us. When talking with Dana (sp?), she suggested other items that might work. Extremely nice and helpful. The return experience was easy and I'm just awaiting the new pillows to arrive.

Thanks!

Neil
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-01-01

Not sure if the manufacturing changed.

"I bought this pillow to replace the one I have (it’s a couple years old). The shipping was fast, even during these holidays. I’m a little disappointed that the pillow I received is much thinner than the old one I have. I don’t know if manufacturing changed or if these pillows get fluffier as they are older. The pillow I received also has a different smell which leads me to believe they are using different materials. The pillow does feel more dense than my old one and it does provide good support. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-01-04
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us a review. There is a thicker version of the Technogel pillow you ordered.. You might have been meaning to purchase that pillow. Please email our customer service team at Sleepbetter@pillows.com for assistance in a FREE shipping exchange.

Best, ”


Verified
5/5

2020-12-31

FAST

"Items arrived a lot faster than I expected! Pillows are great too!"


Verified
5/5

2020-12-30

Sleeptastic

"I finally found pillows that are like the ones at the hotel. Love them. Sleep so much better. Got the firm ones for side sleeping, but they are very comfy...."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-12-29

Great Pillows

"Second time to purchase the combo pack. Worth every penny!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-12-28

Great Pillow

"Great Pillow - just like Hilton"


Verified
5/5

2020-12-28

Love our new sheets!

"Material of the sheets are awesome quality! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process