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Product & services pricing
3.89/5
Chance of future purchase:
3.63/5
Shipping & packaging:
4.63/5
Customer service:
4.07/5
Return/Replacement policy:
4.38/5

Verified
5/5

2021-01-08

Perfect Pillows

"I already had 4 pillows almost like these. Wanted to get two more and found these. They are perfect!"

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Verified
5/5

2021-01-07

Love pillows.com

"I love pillows.com They have the best products and the service is awesome. I get products quickly too"

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Verified
5/5

2021-01-07

Easy order and quick delivery

"I am very pleased with my experience with pillows.com! my order was delivered quickly and in good shape. The product was as described. I gave these pillows to family for Christmas and ordered a set for myself.
"

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Verified
5/5

2021-01-06

Missing elements

"Experience was good. They unfortunately did not offer me any way to know what were the different sizes that the pillow came in. I had no way to know if I had options or not ?
"

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Rep reply posted 2021-01-06
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us your review. The Iso-Cool® Polyester Side Sleeper Pillow you purchased only comes in that one size. That is why there wasn't other size choices for you on that product page. I hope this clears up any questions you may have. If you need further assistance, please email us at Sleepbetter@pillows.com.

Have a great day! ”


Verified
5/5

2021-01-05

Excellent Customer Service

"The first pillows I ordered did not "work" for us. When talking with Dana (sp?), she suggested other items that might work. Extremely nice and helpful. The return experience was easy and I'm just awaiting the new pillows to arrive.

Thanks!

Neil
"

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Verified
4/5

2021-01-01

Not sure if the manufacturing changed.

"I bought this pillow to replace the one I have (it’s a couple years old). The shipping was fast, even during these holidays. I’m a little disappointed that the pillow I received is much thinner than the old one I have. I don’t know if manufacturing changed or if these pillows get fluffier as they are older. The pillow I received also has a different smell which leads me to believe they are using different materials. The pillow does feel more dense than my old one and it does provide good support. "

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Rep reply posted 2021-01-04
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us a review. There is a thicker version of the Technogel pillow you ordered.. You might have been meaning to purchase that pillow. Please email our customer service team at Sleepbetter@pillows.com for assistance in a FREE shipping exchange.

Best, ”


Verified
5/5

2020-12-31

FAST

"Items arrived a lot faster than I expected! Pillows are great too!"


Verified
5/5

2020-12-30

Sleeptastic

"I finally found pillows that are like the ones at the hotel. Love them. Sleep so much better. Got the firm ones for side sleeping, but they are very comfy...."

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Verified
5/5

2020-12-29

Great Pillows

"Second time to purchase the combo pack. Worth every penny!"

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Verified
5/5

2020-12-28

Great Pillow

"Great Pillow - just like Hilton"


Verified
5/5

2020-12-28

Love our new sheets!

"Material of the sheets are awesome quality! "

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Verified
5/5

2020-12-27

Excellent

"I received my pillow right on time"

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Verified
5/5

2020-12-26

Best pillow ever !

"Love everything about this pillow and will be buying more!"

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Verified
5/5

2020-12-25

Great pillow

"Great pillow, like at a hotel!"


Verified
5/5

2020-12-24

Great experience

"I went to JC Penny to buy another pillow and they could not recall ever selling them.So I finally found the website,and I ordered the best pillow made.Hands down! If you have never laid your head on one these pillows your just not living!"

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