"The pillow is soft but it is not the same level of comfort as the pillow at the Marriot in Atlanta, GA. However it is better than any other pillow I have purchased."
"Great customer service! Love the fact that this company is veteran owned! Will definitely be buying more pillows from them!"
"Excellence help answering my question via email and she gave me suggestions on what to buy, very happy with my purchase!"
"Delivered quickly and product as promised "
"Great——I ordered one more already!"
"Never got the 2 pillows that I order; UPS keeps changing the delivery date."
"Arrived on time and well packaged. These are VERY comfortable pillows and great company."
"Gift - they loved-good wuality"
"The only pillow that found my happy place. Thank you. "
"Love our new firm pillows"
"Easy to work with, got what I wanted, and fast delivery!"
"Pillow was just as I imiaguned it would be. We bought the Carlton Ritz bed pillows and they did not disappoint"
"I was very happy with my pillows. They arrived quickly and exactly as described. Also, are a bit of price comparisons, they were the most reasonably priced seller."
"Pillows came in and are to soft"
“Hi!
Please contact our customer service team at Sleepbetter@pillows.com. We can help set you up with a FREE SHIPPING return or FREE SHIPPING exchange!
Best, ”
"Pillow.com ships my orders fast. However, my last orders of KN95 masks have different packages compared to my previous orders."
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi!
Thank you for leaving us a review. I just tracked your order and it has shipped and is being delivered tomorrow 12/1/2020. Your order was shipped during the Thanksgiving holiday, I am sure that is why it was slightly delayed. If you need further assistance, please email our customer service team at Sleepbetter@pillows.com.
Best, ”