"I contacted the company about pillow that was out if stock, And they promptly replied with a comparable alternative. I ordered it, skeptically, but my husband loves it. I appreciate the company making sure I learned about a comparable item and it actually comparable. "
"Just as I expected! Thanks so much!"
"Pillows are very comfortable "
"Dana was very helpful and very informative "
"Love my pillows! Great service. Fast shipping. Great products. "
"I have purchased and returned numerous pillows before trying Pillows.com. These pillows are high quality and exceeded my expectations. "
"Pillows exactly as expected, plump, fluffy and just like at the hotel."
"I slept on this pillow at an IHG hotel and woke up with no neck pain. I was determined to find the exact pillow that customers could buy and I did at pillows.com I'll get a few more for my bed to make it a complete area for a great night's sleep."
"My wife fell in love with these pillows while staying at a hotel. Shopping at pillows.com was quick and easy and I surprised her with the pillows and she loves them. "
"We got exactly the pillows we ordered. Just like the ones we loved at the Holiday Inn Express."
"I ordered the wrong pillows and it took a short time to figure things out. I'm quite happy with the customer service and quality of the pillows."
"Pillow ok, needs to be a little softer "
"Arrived as expected. Great experience overall. Bought here multiple times. "
"As far as I’m concerned I have not received either pillow that I ordered. I have received one pillow but the labeling is different then what is on the order form. But I have not seen the second order at all and when I look it shows that my order is complete but it is not"
“Hi Donna,
Thank you for reaching out to us. Your 2nd pillow from MALOUF ships from the MALOUF warehouse. The MALOUF pillows is on the way. Please reach out to our customer service team for additional information at Sleepbetter@pillows.com.
Best, ”
"stayed at a Marriot...luved the pillows so I ordered some for my home..they are perfect and so comfortable"
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi Leslie,
Thank you for leaving us your review. I see you got the Dream Surrender, after time it will break in and get a little softer. If you are not satisfied, please reach out to us at Sleepbetter@pillows.com. We have a great return/exchange policy for our customers.
Hope you have a beautiful day! ”