"I ordered the wrong pillows and it took a short time to figure things out. I'm quite happy with the customer service and quality of the pillows."
"Pillow ok, needs to be a little softer "
"Arrived as expected. Great experience overall. Bought here multiple times. "
"As far as I’m concerned I have not received either pillow that I ordered. I have received one pillow but the labeling is different then what is on the order form. But I have not seen the second order at all and when I look it shows that my order is complete but it is not"
“Hi Donna,
Thank you for reaching out to us. Your 2nd pillow from MALOUF ships from the MALOUF warehouse. The MALOUF pillows is on the way. Please reach out to our customer service team for additional information at Sleepbetter@pillows.com.
Best, ”
"stayed at a Marriot...luved the pillows so I ordered some for my home..they are perfect and so comfortable"
"Almost didn’t open the plastic bag because the pillows were flat. Glad that I did."
"After 2 days of unsuccessful internet searching, I was able to find exactly what I wanted for a California King waterproof mattress pad. Online purchase was quick and delivery was fast. Would use this website again. "
"Great quality and customer service!!"
"I was a little leery about when we would receive the comforter and was more than elated when it arrived a few days later. The comforter is exactly what we wanted and it is perfect!"
"Slept great on hotel pillows, so I took pictures and found it online at pillows.com. king firm it is not as firm as the actual pillow i slept on, not sure if it's a different version this pillowis comfortable and slippery, but not firm as I expected it to be. Its a great pillow definitely helps if you have neck pain "
“Hi!
Thank you for leaving us a review. The IHG FIRM pillow is the same as the hotel. Make sure you are using a tightly fitted pillow protector with it like the hotel does. Pillow protectors offer a little more support for the pillows and will help it feel firmer. If you have any questions please contact our customer service at Sleepbetter@pillows.com.
Best, ”
"Met my every expectation."
"Best sleep in a very long time"
"I ordered the same pillows that we slept on at a Marriott and they were the most comfortable pillows I've ever slept on. I was so happy to find a website that links specific hotels with the pillows they have and excited to purchase them. They are great, so great that I went back to the sight and ordered a bed topper and sheets. "
"Realized after staying at Hilton properties I always sleep well, I had to get the pillows!! "
"Ordered the Dream Down firm pillow that I used in a Hilton. Web site was clear. Shipping was fast. Pillow is perfect."
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi Leslie,
Thank you for leaving us your review. I see you got the Dream Surrender, after time it will break in and get a little softer. If you are not satisfied, please reach out to us at Sleepbetter@pillows.com. We have a great return/exchange policy for our customers.
Hope you have a beautiful day! ”