"Almost didn’t open the plastic bag because the pillows were flat. Glad that I did."
"After 2 days of unsuccessful internet searching, I was able to find exactly what I wanted for a California King waterproof mattress pad. Online purchase was quick and delivery was fast. Would use this website again. "
"Great quality and customer service!!"
"I was a little leery about when we would receive the comforter and was more than elated when it arrived a few days later. The comforter is exactly what we wanted and it is perfect!"
"Slept great on hotel pillows, so I took pictures and found it online at pillows.com. king firm it is not as firm as the actual pillow i slept on, not sure if it's a different version this pillowis comfortable and slippery, but not firm as I expected it to be. Its a great pillow definitely helps if you have neck pain "
"Met my every expectation."
"Best sleep in a very long time"
"I ordered the same pillows that we slept on at a Marriott and they were the most comfortable pillows I've ever slept on. I was so happy to find a website that links specific hotels with the pillows they have and excited to purchase them. They are great, so great that I went back to the sight and ordered a bed topper and sheets. "
"Realized after staying at Hilton properties I always sleep well, I had to get the pillows!! "
"Ordered the Dream Down firm pillow that I used in a Hilton. Web site was clear. Shipping was fast. Pillow is perfect."
"Pillows are great and customer service excellent. "
"Still flat after fluffing and watching how to videos.
"
“Hi!
Thank you for reaching out! You are within the 90 day return and exchange policy. The Hilton Hotel also uses the Down Dreams pillows which are fuller and more supportive than the Touch of Down pillows you purchased. Please email our customer service team to help assist you at Sleepbetter@pillows.com.
Best,”
"I have ordered twice from pillows.com and had a good experience on both occasions. Placing my order was quick and easy, prices (with free shipping on one order) were reasonable, and packages were delivered in approximately one week. The pillows arrived inside a vacuum sealed package in the box. Not only did YouTube have instructions on how to plump your pillows, written instructions of pillow maintenance, pillow care and an easy to understand return and exchange policy were also included with your order. In just a short time I was able to "get the best sleep possible" thanks to pillows.com! "
"Very comfortable and a good nights sleep"
"Pillows.com responded In a timely manner to my phone calls and provided me with what I needed."
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi!
Thank you for leaving us a review. The IHG FIRM pillow is the same as the hotel. Make sure you are using a tightly fitted pillow protector with it like the hotel does. Pillow protectors offer a little more support for the pillows and will help it feel firmer. If you have any questions please contact our customer service at Sleepbetter@pillows.com.
Best, ”