"This is the 3rd time I have ordered pillows. They’re perfect and exactly as described. The Gold were more soft and my husband likes those. I have the Envirosleep dream and they’re more firm and puffy. They’re not too firm, they’re what I would consider medium. The Gold are soft. I’d order again and likely will. My pillows have been washable and go in the dryer and I like getting new ones every couple of years. They’re as great as those at the best hotels."
"Tried other pillows, even My Pillows (which I didn't care for), but love these pillows!"
"The packing and shipping were fine, although an interim notice on status would have been helpful. I had to locate the receipt to confirm the order since I didn't see anything from you about fulfillment and shipping.
May decide to return it. The order page showed a graphic that lead me to believe the queen size pillow was between soft and firm. However, the pillow tag is ID'd as firm and it is a bit too firm, not what I experienced at Holiday Inn Express. I'll try it another day or two.
How do I return it?
"
"Easy to shop; love the pillows "
"The pillows are amazing, remember that you need to have the pillow protector on to ensure the pillow stays full feeling."
"I was impressed how quickly my ordered arrived. Packaging was perfect."
"Fast delivery and I got exactly what I ordered."
"Great pillow. Fast delivery "
"i sleep so much better now .pillows showed up quickly."
"Expensive, but great pillow. The "how to fluff" pillow videos very helpful also. Shipping slower than expected, but worth the wait."
"Shipped quickly, nicely packaged and arrived on time. The blanket and duvet were both nicely made and will be a welcome addition to my Winter linens! Thanks for a great product!"
"Soo awesome these pillows are that this was my second pair purchased. They offer and provide the comfort yet stability ones head needs for an awesome sleep. Delivery was a shock, two days after ordering never happened before. "
"These were exactly what I wanted and delivered to my house on time! Great experience!"
"Got my pillows fast everything was perfect thank you"
"The pillows are exactly what I needed to get a restful nights sleep. "
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi!
Thank you for reaching out to us and leaving a review. YES, Amazon is spoiling us all. Pillows.com is a small Veteran owned business and we work really hard to help our customers find the BEST pillows! You should have got a email with your order confirmation and tracking number. Sorry if you did not see those notifications. I see you purchased the FIRM Holiday Inn Express pillow. This page lists this pillow as a medium/firm. Maybe, you needed to purchase the Holiday Inn express SOFT? We can help you set up a FREE shipping exchange. Please reach out to our customer service team at Sleepbetter@pillows.com.
Hope you have a beautiful day!”