"Love the pillows and the pillow covers. Everyone in my family sleeps with this pillows and will have no other when it’s time to replace!! "
"Order was smooth delivered in a timely manner clean and packaged well
Will buy again if needed
Cost was cheaper than some competitors
Thank you"
"I should have bought these a long time ago!"
"Pillows so far are good and comfortable. Wish I would have brought 4 instead of 2. Trying to mix then with cheapy pillows does not work. "
"got the Down Dreams Classic - Soft Pillows like what they have at Embassy Suites - already getting a better nights sleep!"
"This is the 3rd time I have ordered pillows. They’re perfect and exactly as described. The Gold were more soft and my husband likes those. I have the Envirosleep dream and they’re more firm and puffy. They’re not too firm, they’re what I would consider medium. The Gold are soft. I’d order again and likely will. My pillows have been washable and go in the dryer and I like getting new ones every couple of years. They’re as great as those at the best hotels."
"Tried other pillows, even My Pillows (which I didn't care for), but love these pillows!"
"The packing and shipping were fine, although an interim notice on status would have been helpful. I had to locate the receipt to confirm the order since I didn't see anything from you about fulfillment and shipping.
May decide to return it. The order page showed a graphic that lead me to believe the queen size pillow was between soft and firm. However, the pillow tag is ID'd as firm and it is a bit too firm, not what I experienced at Holiday Inn Express. I'll try it another day or two.
How do I return it?
"
"Easy to shop; love the pillows "
"The pillows are amazing, remember that you need to have the pillow protector on to ensure the pillow stays full feeling."
"I was impressed how quickly my ordered arrived. Packaging was perfect."
"Fast delivery and I got exactly what I ordered."
"Great pillow. Fast delivery "
"i sleep so much better now .pillows showed up quickly."
"Expensive, but great pillow. The "how to fluff" pillow videos very helpful also. Shipping slower than expected, but worth the wait."
A rep from Pillows.com, ChelseaPillows, has responded:
“Hi!
Thank you for reaching out to us and leaving a review. YES, Amazon is spoiling us all. Pillows.com is a small Veteran owned business and we work really hard to help our customers find the BEST pillows! You should have got a email with your order confirmation and tracking number. Sorry if you did not see those notifications. I see you purchased the FIRM Holiday Inn Express pillow. This page lists this pillow as a medium/firm. Maybe, you needed to purchase the Holiday Inn express SOFT? We can help you set up a FREE shipping exchange. Please reach out to our customer service team at Sleepbetter@pillows.com.
Hope you have a beautiful day!”