ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.63/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.98/5
Customer service:
4.38/5
Return/Replacement policy:
3.75/5

Verified
5/5

2020-08-21

Great buying experience! Great products!

"I’ve ordered pillows and I’ve ordered PPE. I always get great products and great customer service! Best of all: No surprises!! I’m actually about to place another order right now. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-08-27
A rep from Pillows.com, ChelseaPillows, has responded:

“Thank you for being a loyal customer! We really appreciate your support!

Have a beautiful day! ”


Verified
5/5

2020-08-21

Nice Pillows and Shipped Fast

"We have been looking for some comfortable pillows and found these to fit the bill. Shipping was quick and easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-19

Nervous for Nothing

"I hadn’t heard of pillows.com so I was nervous about ordering from them. However, ordering was simple, customer service reached out and offered assistance if I needed, the pillow came quickly and it’s great quality. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-08-27
A rep from Pillows.com, ChelseaPillows, has responded:

“So glad you ordered! We appreciate your business. We are here if you need any advice on bedding in the future!

Have a beautiful day! ”


Verified
5/5

2020-08-17

Excellent customer service

"They actually answer the phone and/or return a voicemail message!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-17

Great

"Very comfortable, I love it"


Verified
5/5

2020-08-16

Firm Down pillow

"Pillow deliver on time even with covid being high now. And pillow is as described and looks like it is made well and good quality!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-16

Right in time

"The pillows I ordered worth every penny and the customer service is very helpful"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-08-14

Just want I wanted

"I wasn't sure if I was going to like my pillow or not. I have problems with my neck and the wrong type of pillow will give me grief in the morning. After careful consideration I chose a pillow I thought would work for me. I like it very much. I also got a pillow cover to keep my pillow clean and it washes up nicely. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-08-12

You get what you pay for.

"I first encountered my memorable satisfaction of good night sleep was when my head was on a pillow at the Holiday Day Inn in San Francisco. It was worth the research and purchase of this product. You get what you pay for,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-10

Quality pillows for a good price

"My husband and I stayed at a Hampton Inn and we loved the pillows there. I had no idea you could order hotel pillows online! So after trying all different types of pillows with no luck, we are on our second night with these and they are wonderful! Both of us slept the whole night through without waking up. I would recommend these pillows to anyone that has trouble finding the right pillow that is soft, yet firm enough that it won't go completely flat. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-08-10

Excellent

"Staff professional and very helpful. Delivery received in appropriate time"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-08

Best pillows ever!

"Envirosleep firm pillows Just as described. Love them! Easy ordering. Shipped on day promised. Great company"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-08-07

There's more to shopping than Amazon and Walmart!

"I stayed at a Hilton properties hotel and the pillows great. Searched the pillow type and found them at Pillows.com. They had a great selection, great price and delivered on time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2020-08-06

Pillows small and softer than at hotel

"Not satisfied with purchase' pillows softer than at hotel and small size, considering returning them and purchasing elsewhere"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2020-08-05

Poor packing but excellent customer service

"Ordering online was easy and the shipping time was minimal.

When my order arrived, the box was too small for two pillows and the box had bursted open. Thankfully the pillows were not damaged. I called customer service and was offered pillow protectors for the trouble. Thanks to Emily!
"