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Product & services pricing
3.63/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.98/5
Customer service:
4.38/5
Return/Replacement policy:
3.75/5

Verified
5/5

2020-06-17

So far so good

"I just got my pillows this week and I am so far happy with the purchase. "

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Verified
5/5

2020-06-16

Excellent company

"It’s a great company and fast delivery "

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Verified
5/5

2020-06-11

So good...I OVERDLEPT!!

"Purchased these after experiencing them during a Hilton stay. Loved the fact they kept their shape and firm and cool feeling. Purchased 2. The night I slept on them, I slept so well that I overslept and was late for work! I woke up refreshed though. My boss dismissed the tardy when I told her about the purchase. Thank you! I will be using these as a new gift idea!"

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Verified
5/5

2020-06-11

Love it!

"Stayed at Hampton inn, loved their pillows, ordered one and now I sleep with it every night!"

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Verified
4/5

2020-06-08

They fluff up nicely, but they go flat once you use them

"disappointed especially for the price "

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Verified
2/5

2020-06-05

Firm is not firm

"I ordered 3 returning 2 pi"


Rep reply posted 2020-06-11
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us a review. I see you set up a FREE SHIPPING exchange. If those new pillows do not work please let me know at Sleepbetter@pillows.com so I can help assist you in a better pillow for you. Hope you have a beautiful day!

Best, ”


Verified
5/5

2020-06-04

Awesome

"The best service ever keep up the good work. I work in customer service also we will all get through this together "

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Verified
5/5

2020-06-04

Great Service

"Awesome service and fast delivery, great job, thanks"

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Verified
5/5

2020-06-03

Good nights sleep

"We liked these pillows so much during a hotel stay that we inquired what brand they were. We were able to order a set of king size down pillows for home. After a few months we were sleeping so well we decided to order another set for our guest bedroom. Be sure to get the mix of 75% white duck feather and 25% white duck down. "

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Verified
5/5

2020-06-03

I don’t understand this ?

"Great got it on a Sunday delivery unbelievable
The zipper closure king size featherbed covers
Were very good quality & love them thank you
So much for such fast service
"

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Verified
5/5

2020-06-02

Pillow

"Love the pillow it is awesome!"


Verified
4/5

2020-05-27

Comfy pillows

"Pillows.com delivered on a comfy pillow experience similar to those in hotels. I followed the instructions provided to fluff them and they turned out great. The delivery was slow, probably due to the pandemic, but no one provided any updates which was frustrating. When they finally arrived, it was worth the wait. "

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Verified
5/5

2020-05-22

Good product.

"Ordered pillow and was delivered. No surprises."

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Verified
5/5

2020-05-22

Best pillow ever

"I stayed in a hotel and used this exact pillow. The first thing I did when I got home was order one. I have ordered 4 now. I love this pillow!"

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Verified
3/5

2020-05-21

Delivery was not as expected

"I had to call after one week to check delivery status and they could not confirm the order had actually been shipped. A new order was process and I was promised an email to ensure shipment and that email never came. I had to track the order again. Order was eventually delivered."