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Product & services pricing
3.89/5
Chance of future purchase:
3.63/5
Shipping & packaging:
4.63/5
Customer service:
4.07/5
Return/Replacement policy:
4.38/5

Verified
5/5

2020-06-25

Great pillows

"Great pillows. Very comfortable. "

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Verified
2/5

2020-06-23

This is NOT the same pillow

"I found the pillows during a recent stay at a Holiday Inn wonderful & hoped a splurge on this would duplicate the experience. This is not the same pillow. Disappointed "

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Rep reply posted 2020-06-23
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi Kim,

Thank you for reaching out and leaving us a review. I see you go the IHG soft pillow. There are two types of IHG soft pillows, a soft polyester and a soft down and feather. Please contact us at Sleepbetter@pillows.com so I can help assist you in a FREE shipping exchange.

Best Regards, ”


Verified
5/5

2020-06-21

Reliable

"Got my masks in a timely manner"

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Verified
5/5

2020-06-19

MOM pillow

"Amazing product, exactly what I was looking for. I have bought 3 king size pillows from you with protectors. My first two pillows you shipped to my APO address BIG TIME THANK YOU FOR SHIPPING TO APO ADDRESS. Many companies do not ship to APO but you do and thank you for that."

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Verified
5/5

2020-06-17

Absolutely Love

"We had these pillows when we stayed at a Baymont Inn and they were so comfortable, we had to find them."

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Verified
5/5

2020-06-17

Love them

"Just the right softness and loft"

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Verified
5/5

2020-06-17

So far so good

"I just got my pillows this week and I am so far happy with the purchase. "

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Verified
5/5

2020-06-16

Excellent company

"It’s a great company and fast delivery "

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Verified
5/5

2020-06-11

So good...I OVERDLEPT!!

"Purchased these after experiencing them during a Hilton stay. Loved the fact they kept their shape and firm and cool feeling. Purchased 2. The night I slept on them, I slept so well that I overslept and was late for work! I woke up refreshed though. My boss dismissed the tardy when I told her about the purchase. Thank you! I will be using these as a new gift idea!"

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Verified
5/5

2020-06-11

Love it!

"Stayed at Hampton inn, loved their pillows, ordered one and now I sleep with it every night!"

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Verified
4/5

2020-06-08

They fluff up nicely, but they go flat once you use them

"disappointed especially for the price "

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Verified
2/5

2020-06-05

Firm is not firm

"I ordered 3 returning 2 pi"


Rep reply posted 2020-06-11
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi!

Thank you for leaving us a review. I see you set up a FREE SHIPPING exchange. If those new pillows do not work please let me know at Sleepbetter@pillows.com so I can help assist you in a better pillow for you. Hope you have a beautiful day!

Best, ”


Verified
5/5

2020-06-04

Awesome

"The best service ever keep up the good work. I work in customer service also we will all get through this together "

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Verified
5/5

2020-06-04

Great Service

"Awesome service and fast delivery, great job, thanks"

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Verified
5/5

2020-06-03

Good nights sleep

"We liked these pillows so much during a hotel stay that we inquired what brand they were. We were able to order a set of king size down pillows for home. After a few months we were sleeping so well we decided to order another set for our guest bedroom. Be sure to get the mix of 75% white duck feather and 25% white duck down. "

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