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Verified
1/5

2006-06-02

"www.PilothouseMarine.com
PilothouseMarine

They will cash your cheques and take your money and run!!!

This is a SCAMMER SITE DO NOT BUY FROM THEM!!!!!

I was looking to purchase a Forerunner 305 for a birthday gift from PilothouseMarine
Model number: 01-000467-00 GARMIN FORERUNNER 305 GPS $265.00

I sent an email and they returned it and said that they have it in their warehouse stock.
I called and spoke with a guy named John
And told him that I needed the item for May 25th, 2006 as it is a birthday gift for the 27th May 2006
He ensured me that it would arrive in time for the birthday.
So I ordered the item on May 17th, 2006
I called back to ask for a tracking number for the item with US POST
As I have ordered from other companies on the Internet and they all provide a tracking number.

Here is my invoice order form

STATUS FOR ORDER 687
Order Date and Time: 5/17/2006 1:07:11 PM
Shipping Address:
Apt #17-124 Wolf Street
Thompson, Manitoba, Canada
Items Ordered:
(1) GARMIN FORERUNNER 305 GPS [01-000467-00] - 12931 $265
Total: $279.9
Current Status: Approved

I have been calling daily and sending e-mails daily since May 18th, 2006 and I have not had any calls back or return e-mails.
Is a SCAMER site as when I call now all I get is an answering machine.

I have left a message daily and do not get any return calls at all.

I am warning any one else who is looking to buy from this company.
As the service is the worst that I have ever received from any Internet company!!!!

I repeat DO NOT BUY FROM THIS COMPANY!!!!!!!!

Anybody wants to talk to me then contact me ****@****
"

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Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-04-12

"I canceled this order.
I canceled this order.
I canceled this order.
"

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
N/A
Value the company offers
N/A
Is easy to do business with
N/A
Is committed to quality products and services
N/A
Is trustworthy
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-02-14

"I began working with this company by sending a inquiry asking if they had a certain product in stock. I was pleasantly surprised when an hour later, I received word that the item was in stock.

I immediately purchased the item through the web site and did receive an order confirmation from the site. Once I made the purchase, the web site asks you to send an email to the company asking to arrange for payment so I sent a message asking how payment with credit card would work and if it would be best to discuss over the phone.

After that, I did not hear from the company. I sent a few more requests asking for status and how I could pay for the items but did not get any replies whatsoever, even using the method that generated the initial replies. I was impressed with the speed of the response but after I purchased the item, all communication was broken.

I eventually purchased the product through another retailer. I've never heard what happened to my order and no one from the company has contacted me. I would not recommend ordering from this company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site