"For the past 10 years I've always purchased my brake pads online and I've been ordering from Place For Brakes. All I can say is that my experience with their customer service is second to none. They are truly a stand up team. I ordered a part # that was wrong for my daughters car and they simply charged me the shipping and got the correct one out for me the next day. Thank you PFB! "
" There level of incompetents is 2nd to none and there customer service is horrible. I ordered from them twice with the same poor results. Missing hard wear many products on back order they do not communicate to there customers and after 3 to 4 weeks when you reach out to them they simply cancel your order then your waiting another week to get your refund. If ypu do t have brakes to sale then do t sale brakes it's that simple. Sadly they order the parts ypu order from them then in turn they mark up the price and then ship your product. So why would anybody wanna pay more for lies, poor communication, terrible customer service and incompetent orders?"
"Helped me find the correct part for my car. Thanks for the help."
"Fast shipping and great prices. Sales manger Chris was very helpful. "
"Ordered front EBC yellow pads for my jeep grand cherokee DP41732R(and rear yellows + front rear EBC dimpled/slotted rotors+ EBC fluid) received DP41723R for Chrysler 300C. They called me first thing Saturday morning to resolve the issue, Luis was extremely nice and sincere in quickly making the order right. They immediately shipped out a few bottle of EBC brake fluid for the mistake and are next day shipping the correct brake pads on the first available business day. I'm extremely pleased in their ability to promptly take care of the issue and their costumers. Thanks again Place for Brakes."
"My husband and I purchased brakes for our cars and they were extremely helpful recommending which ones to get. They were on top of our order when it came to getting it shipped to us. In the future I plan to continue purchasing from them and will recommend them to our friends and family! "
"Thank you! I would highly recommend Place for Brakes. "
"Highly Disatisfied with this site's shipping. I ordered some rotors and pads, The entire time when I check the order it states processing (not backordered or any other status,) it has been 14 days (only 10 business days) and it still has not shipped. I called them and the Lady that answered was pleasant at first until I discussed my distaste with their shipping and updates. She then became rude and lost all good customer service skills. She checked and said the parts would be shipping out next Tuesday which would be "within the 7-14 business shipping time." Officially the 13th day, that is not within the 7-14 business day shipping time (that usually means that you will receive it by then) The price for the items may have been great but their Customer Service is some of the worst. I know, I work for one of the top 3 in the country.
This is their exact Shipping statement:
"All orders are shipped by either UPS or US Postal Service. In stock items usually ship within 24hrs after receipt of order. PLACE FOR BRAKES does not guarantee on time deliver for out of stock items. Any expected shipment dates given to customer are approximate. Out of stock items will be placed on backorder. Backorder items will ship within 24hrs after receipt of shipment from manufacturer. Shipping fees calculated by our shopping cart system are estimated. Shipping fees may be higher than stated by our shopping cart system for products using oversized boxes, multiple box shipments and backordered items. Orders of $50.00 or more are shipped GROUND free of cost to the 48 continental United States within 7-14 business days.""
"Just received my partial shipment of EBC brakes. Ordered rotors and pads and received free shipping 7 to 14 days. They took the full 14 days to ship and then only the rotors as the pads are on back order and they don't know when they will be available. I have been billed the entire amount of the purchase including the pads. I called and requested a prepaid UPS label to return them and was told they would wave the 25% restocking charge but I would have to pay the shipping. When I asked why they shipped just the rotors and they said because when the pads come in the rotors may have been out of stock. I asked why they didn't call me and asked what I wanted to do, they said that's not how they do it. They make their money on shipping as they are betting most will not be willing to wait 2 weeks for their order to ship. Send a letter to the BBB and any other consumer office."
"DO NOT BUY FROM THIS PLACE. First they tried to not ship my order completely, giving me fake tracking numbers etc.. Well I finally receive the product and uhh.. They sent me generic front rotors and pads in place of the EBC brakes I ordered, but put them in EBC packaging.. Complete ripoff."
"I just bought EBC rotors and pads all around for my Honda Ridgeline. It was a pretty big purchase, so I did my research thoroughly. I looked at 40+ places online before calling a few. Most sites had a lot of flashy ads promising a lot of deals, but when I cut through all the crap I found out www.placeforbrakes.com is the best, period. Chris helped me through everything about my purchase from figuring out what exact parts I needed to making some special shipping arrangements for me. This is one of those rare places that has both the best customer service and best prices out there. They shipped the same day I ordered and emailed me the invoices and tracking numbers. Best part: I ended up saving a ton of $$$ compared to other places. Look no further, trust these guys."