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1/5

2023-01-17

Dishonest company, average product

"Buyer beware, they will change their terms after you buy. We had one of these installed for about a year and were happy with the real time monitoring. However, historic data is unpredictable as they will change data retention at a whim without notifying you. 5 years became 6 months... Extremely unreliable security device you should not trust with your data. The main selling feature of the product..."

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1/5

2022-03-16

Rude person and had a terrible experience

"I’ve made an arrangement for a pickup the person didn’t even send me an exact location and I’ve ask him to want wait me, instead his asking me to ETM to him. I feel so sorry to support this small business because the person who’s running this business doesn’t deserve it. "

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Verified
5/5

2006-05-26

"Great service. Everything arrived as promised.
Though I chose 3 day shipping they shipped it by 2ND day air at the same cost!
"

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Verified
5/5

2005-06-22

"Great Merchant, Sent order confirmation email with tracking info promptly. Got the 256mb Garmin memory card in 3 days after placing the order. At a Great price too, got it for $101.76, $93.95 + $7.81 shipping. Where people were selling on ebay for $103+7 buy it now. Would do business with them "

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Overall web site
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Verified
5/5

2004-12-30

"I purchased a Garmin Foretrex 101 from Planet GPS late in the evening (well past their closing time) on the 28th of December. They had a great price on the product, and were offering special $8 overnight shipping. The product was shipped the very next day overnight by DHL AM Delivery!

I am very impressed with their website, their customer service, and their fast shipping.

Would absolutely do business again!
"

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Verified
1/5

2004-10-13

"I have never been more unsatisfied with an online purchase than from Planet Gps .The price was good so I bought a garmin auto navigation kit. They have no phone number just fax and email .So I placed the order and gave very clear instructions that I only wanted the most up to date version of garmin map software v6.And that I did not want any older version. They send me v5, which is very out of date and lacks up to date road, location and navigation features. When I emailed about returning it .I was told to get an update cd from the manufacturer. This is not what I ordered now every time I install my software I have to do many extra steps with a update cd that I have not even gotten yet .I would never do business with Planet Gps I wasted my time and hard earned money on outdated software that I told them I DID NOT WANT."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Overall web site
Web site being easy to use
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Verified
5/5

2004-04-20

"I Ordered a Garmin GPS176c Land and Sea Bundle on 4/14/2004. Product was promptly shipped arriving 4/19/2004 via UPS ground. Item was well packaged and in new condition just as advertised. I E-mailed Richard with several questions prior to ordering. He responded in less than 1 hour. Great communication , great service and great product."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-20

"Gave lots of pre-sales answers to my questions. Shipped product promptly and processed a prompt refund when I had to return one of the items I ordered. Would definitely buy there again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site