"On 11/30/2007 I purchase my Samsung LCD TV and BluRay player on the same invoice to be shipped to me. I also paid for an extended warranty on both products. Recently upon having problems with the product, I found out from Samsung that they have no record of an extended warranty on my products and that I should contact Plasma Bay to find out more. I was charged $299.95 for the 5 yr extended warranty, apparantly which I now need but do not have. Cannot contact Plasma Bay with any success."
"I ordered two LCD HDTVs from Plasma Bay mainly because of their low price, free shipping, items in stock and proximity to where I live so that I would receive them in a day or two with thier free ground shipping.
I called the store after waiting two days for the items to ship and was told to call back again in another day because it can take up to 48 hours to process the order and it wasn't processed yet. On the third day I was told the same thing even though three days went by. I pressed the issue and was transferred to my "account person" since they happened to "be at their desk" during this call.
My "account person" proceeded to try to sell me expidited shipping services, cables, and other accessories when all I wanted to do was find out why the items that were "in stock" hadn't shipped yet. He then told me that the two TVs would ship from California even though they were supposedly in stock in NJ at the time of the order. Again, he started pushing the 2nd and 3rd day shipping upgrade so that I would get the item quickly. I started to get annoyed and told him to leave everything alone and just send out the two TVs.
A day later both items shipped from NJ (not California) and I received them two days later. The two TVs were in a new sealed box and in good working order.
The sales people were rude when I called in for the order and the customer service people tried to pressure sell other items and basically lied to try to get me to cover their free shipping policy. Other than that the items I ordered were fine and came in a week after placing the order."
"I am relieved to report that I had an great experience in purchasing my Samsung 58" Plasma from Plasma Bay. The transaction went smooth and I paid using Paypal. There was very little upselling other than a extended warrantee which I declined. The unit was shipped ALL THE WAY to Hawaii and it arrived a week earlier than they projected using standard shipping and was delivered into my home. My only complaint is that they shipped the wrong color mount for my TV. I can live with that. I was nervous about the transaction being such a high priced fragile item, but I am feeling much better about this company and would do business with them again.
(04-03-2008) Reseller Ratings just sent me an email asking if I wanted to revise my rating. After almost a month of constant use, I have had ZERO problems with the TV. Im still quite content."
"I have ordered two televisions from this vendor. The first, about six months ago. The Panasonic Plasma was received as promised for a great price. Delivery was a little protracted, but in part due to the common carrier. The second a Sony XBR was shipped ASAP via FedX. No funny business with either transaction. "
"Horrible! Horrible! I'll never shop with them again."
"Ordered a $2,500 LCD TV. A sales rep called a day later to tell us the order has been processed. Then he tried to sell us accessories and a service plan. We did not buy. He said the delivery company would call. Ten days later, nothing happened. When we called their Customer Service, it took 15 minutes to get to the right person. Then we were told that our order was canceled. But they could not tell us who canceled it and why, because "the system does not say".
We ordered the same TV from Amazon for $50 dollars more. It was shipped in 24 hours. White Glove delivery. They move it to upstairs, set it up, and tested everything before we sign the sheet. We could not have been happier that PlasmaBay canceled our order!"
"BEWARE! BEWARE! I ordered an Onkyo 6-Disc Carousel DVD/CD Changer from them in black. They claimed it was in stock. Instead, Plasma Bay shipped a silver one, which was not what I ordered. In a number of protesting phone calls, they challenged the return, insisting that I would owe a 15% restocking fee. It took a credit card complaint, plus the intervention of the New Jersey better business bureau, to get the full credit on this unordered item.
After dealing with these people, I needed a shower. Stay away."
"Sold me a Sharp LC52D62U 52" LCD TV and shipped one with a well known manufacturers defect that causes banding in the background on the screen. I called them before receiving the TV and Dave said they would take care of it if I called them within 24 hours of receiving it.
It was delivered ok and I set it up and turned it on and sure enough it had the reported banding.
I called plasamabay.com back and talked to Dave again and the story changed into a shipping damage claim and give them a week and they will take care of it. I told him is wasn't damaged in shipping, but that didn't seem to bother him. He also suggested I get with Sharp to have it taken care of under the factory warranty.
I decided to work with them and I did contact Sharp about it and they said they would call me when they had new stock in.
Well to make a long story short, after several phone calls over 2 months to both plasmabay.com and Sharp, I got no where and finally had to dispute it with American Express.
The charges were reversed and final on March 8th.
plasmabay.com is the worst of the worst. Do not buy from them, or you may regret it. I sure did.
P.S. Think twice about buying a Sharp product as they do not honor their warranties.
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"Even though my order for an HD TV was backordered and took a few weeks. I was very happy with both the customer service and price. I would use these folks again."
"Ordered both a Denon AVR4306 receiver and Sony KDS-55A2000 HDTV from PlasmaBay. Called rather than ordered directly from website because I had some shipping questions. Person I talked to was helpful and saved me money. No pressure to buy extended warranties, nor did anyone follow-up later to sell any additional warranties.TV and receiver arrived within 2 weeks - very satified with this transaction and would recommend them."
"These people have a number of 'ghost' companies they operate under, ex: SkyNet Communications, Corp.dba BestBuyPlasma.com. On my order they shipped the right LCD TV but the wrong mount. Then they denied they shipped the wrong mount by plagerizing the shipping documents but aren't able to plagerize the original order acknowledgement. There method is to deny,deny, deny and even set their email system to reject my emails and send them back to me. Will work through CC company as only option.
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"On 5/22/06 I ordered a set of Sure E4 headphones in black from this vendor. They were prompt in sending me an e-mail with the shipping information and the product arrived in California on 2/26/06 when I only paid for regular shipping. The product was brand new in a factory sealed container. I am very pleased with this merchant and would order from them again."
"despite web claim "brand new, factory sealed" used, scratched lcd samsung arrived. many labels on cartoon from several different dealers. it had obviously been a display model or a badly abused return. customer service said I was a 'liar' that I substituted my used tv for their brand new one!!! dealer is dishonest and conducting illegal business practices."
"We received this order (a 32 in Sony LCD)in an unusably damaged condition. Since we had opened the box (DHL confirmed that we could not have known from the outside of the box how badly damaged the TV was), Plasmabay will not submit our insurance claim - even though their website claims we paid insurance for delivery. PLEASE DO NOT USE THIS COMPANY FOR A MAJOR ELECTRONIC PURCHASE!"
"NEVER AGAIN!!!!
We have been so frustrated with our shopping experience at PlasmaBay, we would NEVER NEVER order from them again. We contacted Customer Service on 5 occasions to try to get information about our orders' progress. The order was listed on their site as "to be shipped" for 2 weeks! Customer Service reps were rude, gave us inaccurate and misleading information, and seemed to want to "get us off their backs" as quickly as possible. They seemed to give us information just to get us off the phone, and stop answering questions. Our credit card was charged almost a full 3 weeks before we recieved our merchandise. When our merchandise finally shipped, the tracking number and the shipping company were totally incorrect. So as we tried to track our package, we kept getting an error message about the shipment. Our package arrived on our doorstep via a different carrier, and different tracking number!!!! Price was good, but I wouldn't trust this company again after this first experience."