"Purchased two Motorola SLVR cell phones. They arrived on time in new packaging. One phone worked fine, the other one crashed every time a phone call was placed or recieved. I sent the damaged phone in for RMA on April 29 2009. I have not recieved a response from the company or RMA center since that time. I have tried emailing the PLEMIX email contacts many times, there are only two addresses ****@**** and ****@**** and they both give automated responses. There is no live operator available on their phone line.

Buyer be warned, PLEMIX provides ZERO support after purchase."

"The "Credit Card Authorization" form requiring you to photocopy the front and back of your card, AND a bank statement, AND your driver's license, smells like an IDENTITY THEFT scam!

I only tried using them because they offered a price 15% below any other online seller. I know know why, because I now suspect that this "seller" is a SCAM!

I just hope I can get my credit card charge reversed without having to sick the authorities on them."

"My camera didn't arrive by when it was guaranteed to arrive. No one in customer service would return my calls or emails. The camera finally arrived but didn't have the screen protector installed as it was supposed to. The merchandise shipped from Asia. I would never work with them again. Beware!"

"Won a Nokia N97 phone in an auction from his eBay store.
Sent him eBay messages and emails everyday for 7 days and not one was answered.
He has 5 phones listed on his website www.plemix.com and not a single one gets answered (try it for yourself) yet he claims to offer "24 hour Live support"..... The live chat on his site also does not work (try it for yourself :) ). In short this guy does not answer emails and there is no other way to contact him since phones are not answered and live chat does not work.

7 days later I filed a dispute on eBay/PayPal for a refund which he was forced to do due to PayPal rules….. He did not even have the courtesy to apologize or even try to explain himself.

The address he claims to have in the USA is actually a UPS office. All the 5 phones he has listed get routed to the same place with the same very very short Chinese answering machine...

Take heed avoid this seller like the plague, you have been warned, read the reviews and try it for yourself.

Highly dishonest, non excitant communication.
"

"I have just ordered samsung S8300 Tocco ultra. I recognised that product sold by plemix do not include any manufacturer warranty and I changed my mind. However, I can't cancel my order. There is not an option like that. There is "buying history" on the website and "pending" is written near my order. My money has gone away, I sent email this morning but nobody has responded yet! I hope they will refund my money. I don't understand how I could't cancel my order before dispatching or even confirming..


I am calling their UK call center and nobody answers the phone. Neither they don't answer the phone nor they don't respond my emails and even my order has confirmed. I think I was cheated. If they don't give my money back in 7 days, I will sue them."

"Originally, I was pretty skeptical about this site. There were some bad reviews, and they did seem kind of sketchy. I agree that their communication leaves way to much to be desired, however, I did get my order in time. It was overnighted from Hong Kong and arrived relatively on time. If they would work on their communication, they would be a much better site."

"I contac the store by live chat (it´s the only way), and i have to admit that once i talked with them the delivery was really fast and it was exactly what I order. They offer me an apologize and give me 15$ of descount for the inconvenience"

"The business is very shady. The site is created to look professional, but you will never be able to get a hold of a customer service after you have given them your money. The customer service department consists of only one guy named "Beck" (most likely fake name). He is some old Asian man with a strong accent. I have sent several emails and left voicemails to get an RMA number so I can return my product, but never received a single reply. Before I purchased the product, I was replied most of the time for questions I had. I tried calling the 1800 number again and was told by a machine that my phone number was "blocked". I tried the other number they had and it worked, but no one picked up so I left another voice mail. No one ever picks up on their number, and they don't have live chat support like they say they do. (They are currently "working on it" but it's been like that for a long time.

Don't be fooled. It's not worth saving that extra bit of money. There is a 25 percent restock fee, only 7 days to handle refund from the time you receive it too. You won't be able to get an RMA number in time because there is no way to contact any representative. (For USA at least. You won't even know where to send it because they are located in Hong Kong and "Washington state".

I thought I could save a bit of money by buying from them despite the bad reviews I have read. I even ignored BBB's F rating. The guy is a jerk. Don't trust this place. SERIOUSLY.

You might get what you ordered, but it's probably going to be expensive. If anything is wrong with it, NO warranty, NO customer service, and help. Any slight defect and you are out of luck. NOT WORTH IT. Learn from my mistake and many others.

"

"I ordered a Fuji F100fd on May 25th, also encountering the infamous "Credit Approval Process" note. I refused to submit any sort of "living proof" and "driver's license" information - it has never been necessary before and I do not have the confidence in this seller regarding keeping my identity safe.

Poor customer service is shown through the fact that the camera is supposed to ship within 24 hours AND that my credit card was billed literally MINUTES after my order was put in (my bank called me to authorize the charge, and confirmed it being put through). So where is the credit verification? Did it really happen? What speeding up are they talking about?

So now, it is already July 2, and I still do not have a tracking number, and the order status shows up as "processing" on the website. I was hoping to get the camera by July 4th, now I don't even know if I'll get it next week.

Update - July 3rd - Camera was shipped today, according to an email from Plemix w/a FedEx tracking number. So after billing my card on June 25th, they waited 8 days to ship it. From Hong Kong.
Interestingly enough, I've ALSO received an email from Plemix just prior to the tracking # email, saying that they are sorry that the item is out of stock and they can't ship it. I hope they actually sent the camera.

CustomerOK"

"Had to call them after i placed my order for verification purposes, which is somewhat annoying because when I first called, during working hours, i got their voice mail! Got a hold of them 2 days later and confirmed my credit card number. Only then was my order shipped(from Hong Kong).
Another thing I didn't like was the fact that Plemix won't price match their own price! They lowered the price of the item I ordered by $20 less than a week after my order date. I spoke to a CSR for a possible refund but to no avail. CSR said it's not the company policy to match their own price(or any price for that matter).
"

"FABULOUS. Ordered a camcorder on Friday, received in perfect condition the following Tuesday. Since I live in a small village in Far North NSW, it broke the record for fast delivery.
Australian sales staff were courteous and helpful.
Happy customer"

"Great experience. I was a bit skeptical while buying my ROKR E6 cause its not a US phone and so doesnt come with US warranty. After a lot of reasearch (googling) I ended on Plemix via Google shopping and with their Father's Day discount of $20, got my ROKR E6 for $219 (incl shipping) - ordered Thursday, phone arrived Monday in perfect condition. Before ordering I had called Plemix just to make sure I speak to a real person and also had some questions abt the content of the package and she was more than helpful and answered all my questions with patience. I received regular update by email after my order placement, credit card processing, and shipping with Fedex tracking number (for regular shipping option :). The phone has worked great so far and also received another $10 off coupon in the box. Cheers."

"simply perfect, todo perfecto, barato pero sin garantia, problemas de las importacione sparaleas.."

"acctually everuthing went great with that store. I couldn't get the language i wanted so they gave me the money for it back right away in the camera arraived in 2 weeks whis was great"

"As an Australian customer I was sceptical of ordering from an overseas retailer, but thankfully plemix has been good to me. I purchased the Samsung U600 (phone) from the store two weeks ago. The order processing was quick and my phone arrived in perfect condition a week later.

I dealt briefly with a plemix staff member only to confirm my address. From memory, he was friendly and courteous.

My only criticism is that once I had placed my order, I received a seemingly automated email from plemix asking me to call their office (without stating a reason). After replying to ask why this was necessary, the plemix staff called me to confirm my address. I would have preferred if they had called me outright, as this would have saved some time."