"THIS SELLER IS A SCAMMER. They send you faulty or incorrect items in order for you to return it and they keep 100% of the amount you paid as a restocking fee! They essentially get back what you returned to sell again or to return and get refunded by the manufacturer and then they keep your funds!
Don't ever buy from them, even if you talk to a manager they will not give you last names. Good luck with getting help from them!
SCAMMMERS!!!!!"
"I ordered some pens. The ones that arrived were different than the ones I ordered. I decided to use the ones I received without complaining. Then I recieved an proactive email from customer service acknowledging the error. She offered to either send the correct pens or to issue a refund. I responded that I had already opened one of the packages and that I would like to pay for that one, but send the others back. She told me to keep those and that she would send the correct pens to me. Two days later they were on my doorstep. The customer service rep's name is Angel. That's a fitting name young lady! Honorable and Upright! I will go out of my way to use Plexsupply in the future. Well done folks!"
"I placed a order to Plexsupply through amazon the item was a Acroprint automatic time clock on July 10th 2018. 1) Sent it broken. 2) Lost in mail. 3) Sent with military time wrong again!! 4) Sent with manual punch card wrong for the forth time told me to send it back. The one i order originally was $223.00 Dollars and now on Amazon price shows $400.00 or soo . So since someone posted it for 223.00 they dont want to sell it to me when i talked with Plexsupply again they said to send it back they will send what i ordered originally in July.
I sent it back and received a e-mail saying this
Hello,
We're writing to let you know we processed your refund of $223.64 for your Order 113- from PLEXSUPPLY.
This refund is for the following item(s):
Item: Acroprint 01207040A Model 150 Heavy-Duty Analog Automatic Print Time Clock
Quantity: 1
ASIN: B009R5KTG4
Reason for refund: Account adjustment
Here's the breakdown of your refund for this item:
Item Refund: $223.64
Notes:
We'll apply your refund to the following payment method
This is totally NOT ACCEPTABLE!!! STAY AWAY AT ALL COST!!!!!!!!!!!!!"
"I ordered a pellet grill from them through Amazon and their delivery date range was 5 to 8 days out. I received a ship notification on the third day but no delivery on the 5th or 8th. I emailed them and haven't heard anything. Amazon said it would be delivered on the 9th day but that didn't happen. It's now the 10th day with no grill. Don't order from this company."
"I ordered 100 pcs magnet bars for a school project on 3/18/12. It was not delivered on the delivery date. Contacted the seller. no response. waited for 3 additional days and contacted the seller about the delivery. no response. contacted again after few days no response and the package was never delivered. Got very frustrated with this merchant. We missed school project deadlines because of this merchant. Will never ever buy or recommend this seller to anyone!!! "
"Plexsupply is the WORST company I've ever dealt with. Their website wouldn't allow me to setup a new account so I ordered over the phone. A week later I called to say I hadn't received the item and they told me (1) Paypal never notified them of payment and (2) the item had been discontinued. They didn't bother to call or email and let me know either one of these problems. The customer "service" guy made no apologies, didn't offer to check their database for a comparable replacement, and shrugged off their Paypal excuse as no big deal. "
"Plexsupply has terrible customer service. Stay away! I ordered a Bunn coffee maker model NHB through Amazon from them as a Christmas gift. They called and emailed to let me know that they did not have that model in stock and asking if I wanted the NHBX-B shipped instead. I said NO in both the email and the phone conversation, but the shipped it the next day anyway. I sent it back, in the manner requested on their return policy. It was like pulling teeth to get them to refund the item, and required several phone calls. It required additional phone calls and emails to get them to refund my initial shipping, even though I asked for that as well when requesting a product refund.
I asked them to also refund my return shipping (why should I have to pay for return shipping when they are the ones that made the error) but they refused, stating that I should have asked them to pay for return shipping. Their return policies did not state that at the time of my return, and their policies have changed since my order. It definitely did not specify that they would pay for return shipping when I tried to return the item.
I am incredibly unhappy with this company, I would advise others to stay away. "
"Plexsupply has terrible customer service. Stay away! I ordered a Bunn coffee maker model NHB through Amazon from them as a Christmas gift. They called and emailed to let me know that they did not have that model in stock and asking if I wanted the NHBX-B shipped instead. I said NO in both the email and the phone conversation, but the shipped it the next day anyway. I sent it back, in the manner requested on their return policy. It was like pulling teeth to get them to refund the item, and required several phone calls. It required additional phone calls and emails to get them to refund my initial shipping, even though I asked for that as well when requesting a product refund.
I asked them to also refund my return shipping (why should I have to pay for return shipping when they are the ones that made the error) but they refused, stating that I should have asked them to pay for return shipping. Their return policies did not state that at the time of my return, and their policies have changed since my order. It definitely did not specify that they would pay for return shipping when I tried to return the item.
I am incredibly unhappy with this company, I would advise others to stay away."
"Ordered a laser pointer from them through Amazon.com.
Box arrived and was empty. No laser pointer.
Stay far away from this company. "
"This is a very shady operation that will not allow returns. You will never see a refund from them and they lie to their customers. Sold me a lamp that was a piece of garbage. Unless you've got money to flush down the toilet, don't do business in any way with them. "
"I attempted to buy a TV through buy.com where Plexsupply is the seller. Here is what i sent Buy.com. Make no mistake. The following are exact details and facts.
I want Buy.com to be aware of a purchase that i tried to make. It was a TOP END Panasonic TV advertised for 4800 and offered by Plexsupply. The TV is advertised on buy.com and the sellers web site as model TH-65PF11UK for $4800. The seller contacted me and told me that Buy.com had mistakenly advertised this for them yet they would ship and sell me a even better model. They sent me the doc to authorize, told me I would pay the same price for this even better model. I was well aware that Panasonic does not make a better model I guess that I am sure that Plexsupply assumed I would not bother to check as I am sure this has been done to others. The model they offered is now a TH-65PZ850U that sells for a good $1500 less from almost any web site and local retailer. It is NOT in any way better than the original model. It actually sells on the buy.com site for $3799 and they were going to take my original $4800. This puts a REALLY REALLY bad taste in my mouth that Buy.com allows these types of vendors. Had the Vendor offered some reduced price that would be different yet they were having me sign a doc that agreed to accept this other model for same price. I hope Buy.com does not condone this type of activity. I do plan to let others know of this transaction. There is no lies here this is 100% fact and I am very upset and it is 100% my task now to make sure others do not have this happen to them. They also added in thier Doc for me to sign that it is non returnable. I can be contacted at ****@**** for further info."