"Ordered handicap bars for install on bathroom job 7/9/2024. Email sent 7/16 stating item ready for shipment. Nothing received. July 29 we initiated phone calls to track gran bars - and every day we called they said they would call the vendor and find out where the product is. After 5 days, we told them to cancel the order if they cant find it and ship it by 8/9. They have no problem charging your account on 7/9 when it was ordered - but have no idea where it is or when it will be shipped. Customer service ladies were nice but clueless - won't be shopping here anymore. "

"I had a fantastic experience shopping at PlumbingOverstock.com! They have a huge selection of plumbing supplies and fixtures, which made it easy to find exactly what I needed for my bathroom remodel."

"Easy to use website, great customer service. definitely will buy again"

"Plumbing Overstock had everything I needed and more! Their friendly customer service was able to help me with part numbers and explained the process.

Highly recommend for all plumbing needs!"

"The replacement for the original soap dispenser arrived (installed and matches the faucet now C29080447385791.1), but I want the returned order credit returned to my credit card...NOT A STORE CREDIT! ($201.21)

I HAD TO PAY UPS TO RETURN THE ITEM!

I have repeatedly requested this (EMAIL 4/5/24) and NO response.

NOT A GOOD POLICY TO NOT RETURN MONEY FOR THE RETURNED ITEM IN THE ORIGINAL BOX THE NEXT DAY! (2/26/2024)"

"Still waiting for refund! However, new correct part did arrive "

"The information about whether the item I wanted to buy was in stock or not was confusing. In fact, after I placed the order it appeared clear that the item was NOT in stock and I had to wait about 6 weeks to get it."

"I ordered a Sigma toilet roll holder. It took 10 days to receive a response indicating the order would take another three weeks. I called and spoke to a sales rep, cancelling the order. I then received an email asking me to confirm the cancellation and warning me that I would be unable to get faster delivery from another supplier. I confirmed the cancellation by replying to the email. Two days later I received yet ANOTHER email directing me to a portal to cancel the order. I went to the portal and cancelled the order. It’s STILL NOT CANCELLED. It’s pending!

This follows on my experience with the Sigma faucet I ordered. It came with two left taps! Still waiting for a resolution though I was assured this was in progress over a week ago.

Will never order from these people again. "

"My experience with Linda L. was excellent. She always followed thru and answered all my emails. The bathtub is beautiful and 1/2 the price of retail."

"The saleslady made sure that I bought the right boiler. She also checked what gas type I was going to use and gave me the telephone number where I ordered a "gas converter". ($21-00). She also confirmed that the product was correct by checking the item in the warehouse. She updated me by phone or email, every step of the sales process. "

"Great service and fast delivery. Also much cheaper than the Amazon price!"

"Highly recommend plumbing overstock! Outstanding service. Answered all my questions and provided accurate details on delivery. "

"Our first package was not delivered and they took care of it. The second shipment came promptly and the facuet was installed a few days ago and is working just fine.
My dealing with Overstock plumbing was a very good and positive one at all times. When I called they were very concerned and very helpfull. I got a credit on my card and was not billed until the facuet came. I give them a five star review because I feel they went above and beyond to help me.
John "

"Very pleased, the item came more quickly than I expected. It's exactly right. I was very happy."

"Ordered a toilet handle assembly on on 3/30/23and the product arrived in about a week. After opening it, I realized I had ordered the wrong part number for my specific tank. Requested a Return Goods Authorization (RGA) on 4/8/23 and received a response on 4/12/23 asking for a return reason to start the RGA process. I received an email on 4/14/23 stating they had requested the RGA and would let me know when they heard back. That was the last note I received. Since then I sent a note back on 5/3/23 stating I hadn't received an RGA and also know there was a 30 day return policy so please respond. Sent another email today 5/30/23 stating I haven't heard anything, and probably won't get a return and refund.
I would rate customer service a 1 star, but I gave an overall 2 star rating because the product I ordered came within a week."