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1/5

2023-07-27

HORRIFIC CUSTOMER SERVICE- 4 MONTH OLD RUG RUINED AND PLUSH RUGS WILL NOT CONTACT ME BACK

"I purchased an Exquisite brand rug from Plush Rugs on February 6th and was beyond thrilled with the quality. In May my 12 lb dog threw up on the rug and I attempted to clean the spot after I read the instructions listed on the back of the rug. The instructions stated that the rug should be professionally cleaned. Because the rug had metallic fibers in the makeup of it there was a horrible chemical reaction that spread to the entire rug turning my beautiful silver rug into a horrible rust color. I contacted Plush Rugs and provided photos as well. They told me that they were not willing to do anything to fix the situation. I reached out to Exquisite Rugs as well and did not receive any reply after multiple attempts. I paid over $1700 for the run only to have it be beyond repair 3 months later with no assistance from the company. What was a small spot of doggie illness from a 12lb dog caused a chemical reaction to the entire rug that is now ruined beyond repair. I have multiple photos and after many requests for assistance, I am hopeful that sharing my story will keep someone else from losing their money like I did. "

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5/5

2020-01-20

10/10 customer service

"I’ve lived in US for 2 years and this is the best customer service I’ve received since I’ve lived here.
Thanks to Jessica and her exceptional customer service. Great (and fast) written communication.
I’ve shopped twice, good quality rugs. Speedy delivery. Good communication and updates.
"

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5/5

2018-12-20

Love themmmm!

"The rugs look so great in my living room and add so much flare to the space! "

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5/5

2018-12-20

Very good product!

"Couldn’t have been more pleased :) "

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Verified
4/5

2018-12-20

purchase

"great experience! would buy from here again. "

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Verified
5/5

2018-12-20

Amazing rugs!

"The rug I purchased was amazing! Will definitely purchase again!"

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Verified
5/5

2018-12-09

First time purchase

"This is my first purchase through Plush Rugs. I am very happy with the quality of the product. It is perfect for my living room."


Verified
5/5

2018-12-03

"I am happy with my order! Looking forward to receiving my rug."

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Verified
5/5

2018-12-03

Sale price matched

"Matched a sale price even though it ended over the weekend-- thank you!!"

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Verified
5/5

2018-11-27

Great selection

"PlushRugs has a great selection on their website. My family found a ton of options for our new home."

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Verified
5/5

2018-11-26

Ordered and excited

"I am hoping the rug is delivered as promised. The process up until now has been easy and smooth!"

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Verified
5/5

2018-11-25

Love my rugs

"This site has such a great selection and great prices. "

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5/5

2018-11-25

Good price/east internet buy

"Website was easy to navigate and price was as good as any other and get a free pad! Thank you for the ease. "

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Verified
5/5

2018-11-23

White Glove Service!

"Greg and Jessica have been amazing! Their attention to detail, prompt customer service and “can do” attitude set this company apart from all the rest!"

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Verified
4/5

2018-11-23

Single and Available

"Glad you had this size! It is hard to find!"

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