"The weight had been marked wrong for shipping so the delivery truck coordination was difficult to manage and the driver was insisting we have a fork-lift unload the box. Otherwise, worked out fine."
"The equipment delivered was in good condition as promised so there was no issue with the OEM. However, the delivery service/freight forwarding company used (ESTES) left quite a bit to be desired. This equipment is not the first thing I have ever purchased off the internet so I had had a delivery or two before but nothing as inconvenient as this. The tracking of the shipment was horrible, the website used for tracking was rarely updated and not intuitive, the delivery date was mis-leading because they show a date they delivered to a drop ship location not the date they deliver to your home. Then once it gets to the drop ship location some lady with a horrible attitude called me to pick a date when it would come to my home. The whole thing took over a month to be delivered. Once it got to my home the delivery man refused to bring it inside of my home leaving my then pregnant wife to have to negotiate the situation until I was able to arrive myself and bring it in. She found the delivery man to be just as curt and jerkish as I found the lady who called me. If I can tell ahead of time that ESTES will be involved in shipping (and I will ask from now on) then I will make it a point to not purchase that product whatever it is. Someone should re-think the vendor used for this otherwise perfect product."
"Delivered quickly and in time for our family reunion. Heats to just the right temperature, especially for young children. It was well used by everyone as we had many barbecues with s'mores. Would highly recommend this product and company to anyone. We had a little glitch getting the paper towels, but it was a miss understanding and was quickly resolved - very helpful and friendly personnel."
"Well-constructed. Water heats up fast. Works well for cleanup station in our garage."
"My order arrived on time for my event even though I ordered late. PH did a great job."
"Still missing the towels form our order that was paid by check."
"Delivery time was excellent and it has made our concession easier for the employees to consistently have clean hands for food prep. It also is compact enough that it fit easily where needed"
"The product itself performs beautifully. The dissatisfaction came when I realized it was a used unit, used and dirty. It was shipped with waste water in the waste bin, which saturated and ruined the box prior to arrival. The unit looks like it was stored outside in a desert climate, as the sink was covered in old dirt and sand. I don't even mind used / refurbished equipment, just make the effort to clean it before you ship it out. I do think the site should at least mention that it is used. It was priced cheap enough that I still would have purchased it, but it shouldn't be a surprise."
"Fast delivery, exactly what I wanted. "
"The paper towel holder can only be used with an odd size roll. This is not made clear in the description of the product, and makes it about 25% unusable. That's quite a lot of inconvenience for the price. I still can't find a roll that will fit..."
"The equipment was just as described and it came packed securely and came faster than I thought. The company was extremely quick and helpful when I was initially ordering. They respond quickly to emails and not with auto prompt return emails."
"Great product . Meets those tough health code inspections "
"Very helpful, responsive and timely with delivery."
"Customer support staff were very helpful...item shipped on time and was delivered to make a required installation deadline."
"it was very good. thanks
E. Elaine Steward, C. P. M., CPHS
Culinary Procurement
Sea World Texas
10500 Sea World Drive
San Antonio, TX 78251"