"Been buying banner stands from Power-Graphics for years now, always great service and the banner stands hold up through lots of wear and tear."
"We ship cases that are full and they are half the price to ship than you charge. And 30 dollars to ship 3 tiny latches??!! I'm sure this makes people think you make money off of shipping."
"It was just Meh. The website is hard to use and I wish you had item or SKU numbers to reference so my purchasing dept could do this instead of me wasting my time doing their job."
“Matthew, Thank you for the order and the review. We’d be interested to hear what you found difficult to use about the website. We’ve spent a lot of time making it simple to use, and most customers we hear from find it easy and intuitive, so if you could provide more detail about what you didn’t like, other than no SKUs, that could be very helpful as we’re always trying to improve our site. As for the SKU issue, we find that product names are easier for most people to remember, so we use those instead of a code or part number. If you could let your purchasing department know the name of the item you want, I’m sure they could order it that way so you don’t have to.”
"Stands are a great price for my customers."
“Matthew, We love these Econo X banner stands. We love the price too! Thank you for the orders! ”
"my shipping cost was double my product. WOW. 2 day was less than standard shipping. Odd."
“David, The product you ordered was 96" long. UPS does dimensional weight, which means they charge what ever is greater between the size and the weight. This goes over their "standard" size and is considered a large package and that fee alone is $80 from UPS. I hope this helps explain the shipping cost.”
"Best selection of vinyl and laminate details."
“Matthew, Thank you so much for the review. We're glad we had the selection you needed. Let us know how the order turns out for you. ”
"Easy to use website. Like the ability to set perforation level on the see through window graphics. Knowledgable Staff able to answer questions...and give advice based upon the answers/questions asked."
“William, Everything just about sounds perfect. How can I earn that last star? We love feedback!! ”
"THEY HAVE ALWAYS COME ON TIME AND IN BUDGET "
“Greg, Watts group has been with us for so long, you're practically family. We're always happy to see orders come in from you. ”
"SHIPPIONG CHARGE IS RATHER HIGH"
“Carlos, We do tend to get pretty good rates with UPS that said, we're always here if you have questions or want us to check on a cost. UPS has gone to an all dimensional rate or what ever rate is greater between dimensional or actual. In your case with the bag being long, the dimensional weight kicked in. 56x5x5, shipping from Utah to Florida. I did double check with UPS and the cost was accurate. Again, please always let us know if you're concerned with anything, it never hurst to double check numbers. You're also, welcome to use your own UPS account if you have one. Thank you for the order, and the review.”
"We love the quality of our pop-up banner stands. I actually just did a re-order and it was so easy. I'm a very happy, returning customer. "
“Molly, Thank you for the return business & the review. Let us know if you ever have any questions.”
"Been buying banner stands from Power-Graphics for years now, always great service and the banner stands hold up through lots of wear and tear."
“Cindy, We so appreciate your business and we're always happy to see orders from you. Please let me know if you ever need anything. ”
"Great quality and service"
"I assume that most clients are buying one or two items so when I buy 30 the order portal doesn't understand shipping. I send full skids of 1,000 lbs across the country for around $100. The portal is charging $400. "
“Brian, I know we called around to freight companies for you and the cheapest we could really find was UPS. I wasn't aware that you could get it for much cheaper. We really encourage you to let us know that as you're not required to ship using our providers. We don't ship freight very often as we told you on the phone so we really don't get the best freight costs. ”
"Very easy interface for selecting the order items and uploading files for printing. Great paper choices and affordable prices."
“Lori, It was our pleasure printing your artwork. We love the Sunset Cotton Etching paper too. Your art looked amazing on it. Thank you for the order and the review. We hope to see you back really soon!”
"Thanks for helping me through my order."
“No problem, Mark. Let us know how the Metro's worked out for you. Thank you for the review.”
"Brooke was amazing in understanding my goals and providing a fast and well done product!"
“David, We agree on Brooke. She is amazing, we're lucky to have her. Let us know how the order worked out for you.”
A rep from power-graphics.com, power-graphics, has responded:
“Erika, Anytime you feel like something isn't quite right we'd love to hear from you. In this case you entered the suite information in the city field which caused UPS to default the address and quoted the wrong amount. So you're actually not paying $30 for latches. The latches ship in the case. We've fixed your address, and made sure you were charged the correct amount for shipping. We do get good rates from UPS because of how much we ship, but that doesn't mean our rate is better than yours. Please feel free to ship on your own account if you have one. Let me know if you have any other concerns or questions. Thank you for the order and the feedback.”