"Quick shipping as always. Will continue to use these fine people for all my parts."

"Parts arrived quickly, in condition described, and worked perfectly."

"Well-packaged, fast shipping, my item (a replacement Kindle screen) was in immaculate condition, and the how-to-install guide on the website was super helpful! :)"

"Fast delivery, even in late December. Will order from you again!"

"product easy to find, specific to model, good options, and very prompt shipping.

Learned later there may be slight changes in the part (a fan for MBP) that make it a little more difficult to install, but that doesn't diminish my overall experience with PBM."

"I haven't had sufficient time to test the lasting charge of the iBook G4 battery you sent me but I have good expectations based on your site review. The speed of delivery was fasssst. Thanks much."

"Everything was as described & arrived quickly. "

"Awesome, timely, professional"

"Very often you find a company that does what it says it will do. This company so far has done just that. I called and asked about a part they didn't have on their website and they said they would have it on their site the next day, and they did. I have since ordered 4 more different parts and they were delivered and worked fine. Thanks for the good work."

"I was so happy to find Powerbook Medic.com online while trying to find a solution to my cracked frame on my first generation Nook. I was able to order the exact part I needed and it was reasonably priced and shipped to me lightning fast! I was saved from having to give up my old beloved Nook, which is now good as new again. What a great company! "

"I think it is a good site coz the price is good and it comes in great condition."

"The part arrived on-time and in excellent condition."

"Very helpful vendor. I ordered a used kindle keyboard and it looks and works like knew plus I ordered a used kindle keyboard screen to repair my old one. Powerbook Medic.com has all the answers"

"Fast turn around and very useful parts reference info on website.



"

"I have serious issues.
I placed an order on the 9th of December and it was immediately charged to my card. Now 11 days later I have yet to receive any information on shipping and/or delivery. Despite 2 e-mails and creating a service ticket with the seller requesting shipping info I have not gotten any response.
I fully acknowledge that there is a chance UPS Ground isn’t meeting it’s schedules or that no-one was home to sign off but with no information forthcoming from the supplier I have no way of tracing the order.
When ordering online trust is the most imperative requirement and this delay in forwarding info is seriously damaging that trust. If I don’t get any response from the supplier in the next 48 hours I will feel compelled to ask my card-provider to contest the charge (which btw should only be made once the product is shipped).

As a rule I never give negative reviews unless I am 100% certain in my cause. I was totally content with the price, ease of ordering and the interface for finding parts for my computer. Since I haven’t received my order I can’t comment on the quality of the products. It is also very possible and likely that the delay is with UPS and even an off-chance a neigbor signed off for delivery. However my gripe is that I don’t get the requested info enabling me to see where the problem lies. I am therefor giving an overall negative review that I will update depending on repsonses.

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Update 12/20/12 : I have received a response from PBM and there might be a reasonable reason for delay. Will update status once fully resolved.

Update 12/23/12: PBM contacted me regarding my order. Since the shipping address I use isn’t the same as the billing address there were some issues with the credit card. However these issues were cleared with one phone-call on the 20th and could have been cleared the day I placed the order. PBM updated the delivery to overnight and the parts arrived 12/21.
Overall verdict? Well… I’m upgrading to average. Why? Well… the parts are fine, the price competitive and the response to my complaint FINALLY good once PBM took action. I would however have wanted that action a lot earlier…"