"Compré un reloj que a los 5 días dejó de funcionar y teniendo 30 días para la devolución pues hice la reclamación me dijeron que iban a arreglar el asunto pero a pesar de mi email y reclamación me han engañado diciéndome que iban a contactarme y han desparecido no he sabido nada más de ellos una vergüenza no compraré nunca más nada decepción total "

"My item is broken. They refuse to provide return shipping as written on their website. The web form is broken, total silence. Order 1131180. This is for sure the last purchase at this store. Do not buy there."

"Já fiz várias encomendas aqui antes e nunca tive nenhum problema. Entrega rápida e excelente serviço. Sem dúvida, tornou-se no site que sempre visito quando preciso de comprar um produto."

"Good shipping, and the product is as the website describes. 5 stars"

"Encomenda feita no dia 18-08-2022 e produto recebido no dia 13-09-2022, 26 dias depois; repito 26 DIAS depois (já tive encomendas da China que demoraram menos tempo). Depois de vários adiamentos de entrega devido a rutura de stock, recebo o produto errado. Comprei a HK 1 Rbox X4 (57.93€) e recebo a HK1 Rbox W2 (40.65 €), que é um produto com características inferiores ao que comprei. Apesar de ter visto no site se comprar hoje entregam amanhã, nem sequer foi sugerida a troca pelo produto correto. Acabaram por devolver o dinheiro da compra. Entretanto acabei por comprar o produto pretendido HK 1 Rbox X4 num site português e funciona perfeitamente. Quanto á PowerPlanet, esperava que as coisas tivessem corrido muito melhor, Não Recomendo e não voltarei a usar…"

"I purchased, in February 2022, a smartphone on this page for a certain amount, after two days they tell me that "it is not possible to pre-purchase this product" (it was a pre-sale product). When I go to the page I saw that the same smartphone was for sale but with a much higher value than what I had paid.

I confronted the customer service, terribly provided by Ms. Patrícia Rodrigues, who admitted that it was an oversight on the page when announcing that price for that smartphone (100€ difference). So the company spent several days announcing this great promotion, sold the product and then didn't admit the mistake.
After several days of insistence, I didn't get the answer I wanted, which would be the delivery of the equipment already paid for - if it's not my fault as a customer and I missed other campaigns from other companies, it would be normal for this company to assume the errors and send the smartphone.
In the meantime, I asked for the money back and unfortunately I will be forced to give my bank details to a company I don't trust at all. For two days now I've been under pressure with automatic messages informing me that if I don't submit my data or give instructions that the case will be closed (which makes perfect sense, keep my cell phone and my money).

At the moment, I just don't want to run out of money, even at the risk of providing my bank details to this entity, however, I haven't received any response for a few days, either by email or through the complaint presented on the complaint.

After sending an email with my bank details to return the money, I found that my order history was deleted.

I do not recommend buying on this page at all! If something goes wrong, don't deal with customer support, as they will never be right.

I leave here the link of my complaint and you can enjoy and have access to complaints from other customers.

Unfortunately, there are many injured customers."

"Compre un móvil en julio y 5meses después sigo sin poder usarlo, se niegan a cambiarlo o a devolver el dinero, solo dicen que lo envíe a su pesimo servicio técnico que devuelve el terminal sin reparar, mal cerrado etc etc, además demorar las reparaciones a tiempos de 30 días, se les olvida recoger el terminal para llevárselo al servicio técnico buff la peor tienda online "

"I bought a phone from powerplanet, and when i was at dinner the phone died. I sent to warranty and it was unbalieveble. They say that the pnone have a motherboard problem, but they don´t repair because allegedly i did bad use from the phone. The motherbord fries and it´s my fault!?
I don´t buy in this store again!!"

"Shipping in perfect condition and very fast. I like selling brands powerplanetonline and are very cheap. Recommended 100%"