"I'll bring the reviews a little closer to the current date. Oct 4, 2023.
We purchased a Performance Machine front brake caliper (left side) on Sunday, Sept 10, 2023. For $538.63.
Thinking all was good (my bad) I ignored the confirmation email in which they told me they were shipping the RIGHT hand caliper we ordered!!!
Not getting a tracking number, we immediately (Tuesday morning) tried to contact Powersports because the site had still not given us the tracking number. We phoned the minute the site said they opened, twice, (have the records) both times we heard "all our operators... THEY JUST OPENED!!! (BS) We sent an email/text with no response,
ALL THIS WHILE THE SITE SAID IT HAD NOT BEEN SHIPPED!!!
Low & behold, less than 10 minutes goes by & we get a tracking number & congratulations, it's on its way... THEN a return phone call explaining how they can't stop the shipment, they don't accept returns, there will be a restocking fee, WHICH THEIR RETURN POLICY SAYS "N O T H I N G" ABOUT!!!
$41 in taxes, WHICH THEY DID NOT REFUND, JUST 20 PERCENT RESTOCKING FEE OFF THE TOTAL BILL, BECAUSE THEY RECEIVED IT IN DAMAGED CONDITION!!! THE F*ING PACKAGE WAS ORIGINALLY DATED 2014 FROM PERFORMANCE MACHINE, BUT I OWED THEM 20% BECAUSE THE PLASTIC WAS TORN, NOT THAT THE CALPER WAS DAMAGED, THE PLASTIC WAS TORN!!!
MORE BS!!!
Lots of lipsevice without merit.
AVOID THIS "POS" COMPANY AS FAR AS YOU CAN!!!
I PRAY you'll see this before you order ANYTHING from this DISGUSTING EXCUSE FOR A SUPPLIER!!!
B. Campbell
Arizona
"
"i bought 2 items, i only shipped 1 item.
Its customers service ****.
Only for 7 usd."
"POWERSPORT SUPERSTORE IS BY FAR THE WORST CUSTOMER SERVICE. THEY HAVE THE INCORRECT PICTURE ON THE AD. ALSO I SIMPLY PRESSED (BUY AGAIN) AND THEY SENT ME THE WRONG KIT. THEY REFUSE TO SEND ME A PREPAYED RETURN LABEL. THE COST TO RETURN IF I PAY IS $65 AND THE KIT COST$44. HEEDLESS TO SAY. I WILL SELL THIS KIT MYSELF. FUXX YUXX!!!!! POWERSPORT SUPERSTORE!!!!!"
"Terrible packaging and no answer to emails, terrible seller"
"They misrepresent the parts they ship and then they will not take parts back or provide refunds. Buy from other sources. I initially bought through Walmart.com, this is a disaster. Walmart will accept no responsibility for what you get or how to return. After hassling with Walmart I went directly to Powersports Superstore, they were much worse. They did not care about the customer at all. I felt very deceived and disrespected. "
"Bought an oil extractor with high hopes. The tube that is supposed to go into the drainpan would not on our recent Volvo Penta marine engine. We followed the instructions. managed to pull some oil into the ball but ultimately did not function as described. Returned within amazon return window. Seller issue a penny refund - yes - $.01. Sent a polite inquiry to them. Their response:
"Unfortunately, as per our return policy, since the item was returned after the 45 day time frame and it was heavily used, you were issued the minimum refund of $0.01"
It was used once, didnt work, we did our best to rinse the small amount of oil it did collect, returned within with amazon window, and seller tried to issue a penny refund. Fortunately Amazon handled.
BUYERS BEWARE!"
"They ****! Wish I could praise my shopping experience, but it was a waste of time and money. "
"I would not recommend purchasing from these guys. I ordered 3 brake rotors for my speed triple and I got 1. The second package came and it was someone else's order, their solution was to give me a shipping label to send them the wrong package back and when they receive it they will REFUND me... They told me they don't have an exchange policy, except ITS NOT AN EXCHANGE! So then I asked where my 3rd rotor was, and they told me "oh, its been discontinued so sorry..." it was all in stock when I ordered it. I ordered the rear rotor somewhere else and had it the extr day, and they still have my money held hostage. Short answer, get your parts somewhere else."
"Gave them 1 star because ZERO was not an option. Literally found out the last screw to be put on my exhaust that there was nowhere to sink it that they sent me a part for a R model not my L model. Receipt says “inspected twice” yes!!! By the blind guy shooting whiskey in the warehouse. Only to speak to Chad the guy that skipped school to work the phones for customer service who informed me that the part has been installed and they just can’t do anything. When asked if the part would even be safe he was qualified to tell me “he isn’t a technician” DONT BUY FROM THEM they will not help you if you have ANY issues!!"
"Purchased 2 motorcycle inner tubes from Powersport superstore Cedar Park Tx. They arrived unusable , the worst cheap junk I have ever seen.
Stem not centered , it sits so far of to the side that the tube will never sit
on the rim properly. Tubes not round ,diameter not consistent .
They will not refund money ,
Should have checked rating sites on the net , like yelp , red flag deals and would have seen the really low ratings. Stay away !
"
"I bought a lithium motorcycle battery from them with a 2 year warranty. At 1 1/2 years the battery failed and I contacted them for repair or replacement. They told me they had no record of the sale. I provided them copy of Paypal statement showing them as the seller, me as the buyer, purchase date, purchase amount, receipt ID #, the item description, and the amount paid. They claim they have no record of the transaction and refuse to warranty the battery despite my proof of purchase. "
"BUYER BEWARE! They sent me the wrong belts for my 2015 Rzr and wouldn't exchange them outside the 30 days even though it was their fault. Don't buy from them!"
"I stupidly joined their VIP club, and then was told that I'd have to email them a request for a code for each time I wanted to use my member discount. Ridiculous!
2 days AFTER I sent them an email cancelling my membership, they charged my CC on file an additional fee. These guys are shady. I'm working with my bank now to investigate.
"
"If I could leave a 0 star review, I would. We placed an order yesterday with Powersports Superstore. We recently moved and, within minutes of placing the order, realized that we had placed the order with our old address. Literally, within 2 minutes of placing the order, I began a discussion with Amanda, the most inflexible customer service representative on the planet. I politely asked her to either change the address to our current address or cancel the order so I could place it again with the correct address. She blatantly lied and told me that the order couldn't cancel the order since it had already shipped...keep in mind that the order had literally been placed two minutes before. Amanda insisted repeatedly over the course of 24 hours that the order could not be cancelled and Powersports Superstore knowingly shipped the order to an incorrect address. While I admit that it was my mistake submitting an order with my old address on it, Powersports Superstore went out of their way to make sure that the order was shipped to the wrong address.
More than 24 hours after purchasing the product, there still was no tracking number on the order. Only after disputing the charges with PayPal did Powersports Superstore print a shipping label and update the tracking number on my order to manipulate PayPal into thinking that the order had, in fact, already shipped. Note to Powersports Superstore, your customers are not idiots and understand the difference between printing a label and actually shipping a product.
While my first intention of calling customer service was to cancel the order so that it could be placed again with the correct address, you could not pay me to purchase from this company again. I would gladly pay 4x retail for a product than give this company another dime of my money.
If you're looking for an ethical company that prides themselves on customer service, please shop anywhere but Powersports Superstore. They're clearly in business to make a buck, even if it's at the expense of their customers. They could not have gone further out of their way to show that customer service is not in their vocabulary."
"The products and services rule!!!!"