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"This is not my 1st time shopping at Precision Roller. I repair printers and other office equipment for a living. Prices are really fair and the fact that you can shop online makes it really, really nice! I've personal met some of the staff at Precision Roller at trade shows in the past. Their commited to good service, not just lip service, they have proved that. I recommend Precision roller and will continue to use them in the future. Great Company. "
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"Quick shipping, always correct, easy to work with if problems with toners. Thanks so much!!"
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"Have been using these guys since Nov 2009 and excellent service. Had one time where it took awhile to get the toner I ordered but they kept me updated."
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"Ordered A Canon print head,and a Canon black text printer cartridge for a Canon Pixma IP 4500 photo printer. Pleasant transaction, fast shipping, good communications what more could you ask for !!!!!
Dave
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"Ordered a fuser assembly. Communication went as expected, confirmation email and later, shipping conf. with a tracking number. Received the product 1 week later. Product was new and sealed, as described. Smooth transaction."
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"I have ordered from them multiple times and had good experiences every time. They have lots of great parts and toner at good/great pricing."
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"I was very pleased with the customer service I received. After placing my order I received an email indicating it was out of stock. After requesting they ship 2nd day, they did so at their expense."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
"These guys do excellent job. They have low price and on time delivery. Highly recommend."