"Do not buy from these guys. Find somewhere else to get your college gear. Their customer service horrible. Their representative was dismissive and arrogant. I purchased two items in appropriate sizes since they were Russell Athletic. Both items were to small. I asked to return them for the correct size and was advised that he could not do that but would be happy to give me a 40% coupon for new gear. Are you kidding me? Buy at your own risk and if you must size 2 size larger because you are out of luck with theses guys."
"I ordered the Heavy Cotton HD Ladies' T-Shirt with my college logo on it. I was disappointed because the fit turned out to be unflattering--it was just like a unisex t-shirt except that the sleeves were shorter. Worse, I couldn't return it. They allow returns only on defective items."
"cheap and cheesy apparel. with no return policy."
"Ordered a sweatshirt. Got the right size using the sizing chart on the website. I'll wear it, but it's just ok. I won't buy anything from their site again, though. I paid $50, for a $5 sweatshirt with stickers on it basically. It's super cheap! You can almost see wood chips in it, it's barely processed into actual fabric."
"I mistakenly ordered the wrong size sweatshirt as a Christmas present. Long after the holidays, I contacted the company in hopes of exchanging the product for the correct size. After speaking with a customer service representative, Mileah, I was able to get the new product in the correct size with no extra cost. They also let me keep the wrong size to keep or donate. I was extremely happy with the customer service I received from the company. I will most definitely be shopping there again in the future."
"I had no trouble with Prep Sportswear. I'm glad I didn't, because after reading these other reviews, I'd be mad if I did. The shirt was correct, and was a bit overpriced for the material. I will agree with that.
My shirt arrived 2 days later than expected, which really isn't a big deal. I probably won't deal with them again on the simple account of price vs. Material, but to be fair I did not have any issues. Here's hoping my polo doesn't shrink in the wash, though. "
"This online store is horrible. I ordered 2 pair of sweatpants for 2 of my kids. I checked their size chart and even called Prepsport before ordering to let them know I was very surprised at the sizes they suggested because my kids had never worn such large sizes and I was worried about ordering those sizes. They told me that I should order based on the size chart and if they didn't fit, they would work it out with me. Well, sweatpants came and they are way to big as i suspected. I called the company and the original salesperson I spoke to told me he never told me he would take care of any problem, and when I asked to speak to a manager he also told me sorry, it's custom made and we can't let you return it. The sweatpants are poor quality to boot. He offered me a 40% discount to buy more of their poor quality sweatpants...I guess this is what the original salesperson meant when he said he would take care of it and I was assuming that meant he would exchange them. Will never purchase from them again."
"It takes 4-5 days to produce your order, which is fair, but what's not fair is this fact is hidden in the FAQs and not clear during checkout.
When you call them, you get the answering service; when you realize this and get in touch with what I think is prep sportsware themselves they hang up on you. "
"I would 100% recommend doing business with this online co. In receiving my order I noted that I had accidentally selected a youth sized tee shirt. Upon calling the company, I was informed that I could keep the incorrect shirt and a new one would be customized and mailed to me free of charge. The customer service rep as extremely helpful and professional, very positive experience!"
"Ordered a university branded hoodie from Prep Sportswear and it came in a much larger size than reasonably expected with a much lower quality than what can be expected for the premium they charged. They do not allow a return for refund which is not stated in their checkout process. Buyer beware!"
"This company wants you to think they are the provider for sports wear for your school. When you click on the link, it even showed the address of our school. So I ordered and the item came and was too large and not as shown. (I used their sizing chart when ordering.) No where in the ordering process did it state "no returns"...I am out $94. I wanted my money back but all they would do was to allow me to buy yet another item from them at the same price. Like I would want something else from them. They totally misrepresent themselves."
"Web site states that I would receive the item 5 to 6 days. Going on 9 days and still no item. Called the company to cancel the order, they would not nor could I return the item. Will never order anything from them again!!"
"After reading the other reviews I almost didn't purchase anything from this company, LOTS of horror stories. My cart had 7 things totaling $150. I decided to purchase just 1 shirt which was $25 to make sure it looked alright before I wasted even more money. It seems they don't accept returns even if they're the ones who screwed up the order. Ended up looking great BUT it did take over 2 weeks to recieve. Fine print says they take about 4 days to make it. Will probably order the rest of the items I had in my cart!"
"Prep Sportswear SUX! Cheap Cheap shirts with iron on transfers. No return
policy. You bought it, you own it! DO NOT DO BUSINESS with these
Jerks, you will only be disappointed! I only wish I had read the
Online reviews ahead of time. Don't make the same mistake I did."
"This is the first time I have ever written a bad review, but this company is AWFUL!!! They claim their products are "100% custom made" and will not accept returns/exchanges - these cheap t-shirts with horrible iron-on decals are NOT custom made! STAY AWAY FROM PREPSPORTSWEAR unless you like paying high prices for poor quality products."