"This is by far the best company I have ever done business with! The customer service was fantastic and second to none. Every question I had was answered with the best accuracy. The shipping was lightning fast with my firearm being ready to pick at the FFL in 2 days! My firearm was in perfect condition and no issues at all. I firmly stand behind Prepper Gun Shop and will be a returning customer for a long time. Thank you Prepper Gun Shop!"
"Prepper Gun Shop had the cheapest cost for my product (Century C39v2) and shipped the next business day. The rifle was quickly and easily transferred to a local FFL and was undamaged."
"Great communication before, during and after shipping."
"Very good and easy to navigate website....No issues, and prompt service!"
"Excellent price and products "
"This shop is by far the best company for customer service. They have not let me down on their knowledge of the product and shipped everyrhing very fast. Also prices are great compared to other stores."
"My first time buying a rifle online and they did phenomenal, super fast shipping! definitely my fav. online store. "
"Customer care was very helpful. The shipment was quick. No issues. Gun was in great condition."
"They are fast efficient, friendly company with a wonderful set of staff. I will definitely use them for my next purchase, thanks prepper!!!"
"The shipping could've been a little more faster I had to wait about five days for shipping"
"Prepper reached out and apologized for an internal miscommunication within the company regarding their exchange policy. Their General Manager went above and beyond to ensure the error was corrected and followed up continually throughout the process of the exchange. I feel reassured that this was truly an exception rather than the norm. Very happy with the item received and they have definitely earned this customer back.
----- Original Review -----
Purchased an item from Prepper and received it a couple days ago. Within a day or 2 after ordering, a better version of the item was listed on their site (not available when I purchased). Reached out to them to ask about doing an exchange for the new item and I would obviously pay the difference plus shipping. The item I wanted to exchange to was twice as expensive as the original item. CS said they'd allow the exchange but I'd have to pay a 10% restocking fee. :("
"Great price, GREAT customer service. Speedy processing/delivery. "
"RIGHT ON TIME AND TIMELY COMMUNICATIONS"
"They stayed in touch with me during the whole order! Called me to confirm my address and was extremely nice and very professional. Would recommend prepper gun shop to everyone!!!!"
"Would definitely do business again with these guys!!!"
"First, they had what I wanted. Second the price was great. I did have a few questions that were answered very quickly and personally by the staff by email.
FFL paperwork went through lightning fast and the sale was complete with a tracking number and emails sent. In fact I never had to track it myself as I received emails from PGS to let me know where it was. I knew it was being delivered before my Gun dealer knew it was.
Great experience, Highly recommended, and I'll be a return customer! "