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0.00/5
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-02-24

Easy Order

"Seem to have the best prices online and an easy site to navigate. Thanks! "


Verified
5/5

2021-02-23

Ease of use

"Shopping was easy, price competitive. "


Verified
5/5

2021-02-22

Very good service

"You can online order and get your order "


Verified
5/5

2021-02-21

Perfect fit

"Easy to use website, accurate description and products arrived on time and perfect fit"


Verified
4/5

2021-02-21

2 tries to supply correct passenger side mirror.

"Ordered a Lexus passenger side mirror, color white. Received one black. After 2 calls, a return and credits given I reordered again and received a white one. Have not installed yet.
"


Verified
5/5

2021-01-28

Simple and easy order process.

"Not sure when Lexus made all the dealers have online stores but I’m really loving this new system for ordering parts. Way better than paying for shipping and hunting for best prices on multiple websites. Prices are competitive and local and some parts are even less than aftermarket options!

Prestige Lexus seems to be on top of their game. Over a year ago, my first order went unfulfilled for weeks and got cancelled. Nowadays it seems they’re way more responsive and get everything ready in a timely fashion.

I was also able to easily connect with their parts department to clarify a part number, so that’s a plus as well.
"


Verified
1/5

2021-01-27

Poor Customer Service

"I went to buy some parts for my car. Ken treated us poorly and was not helpful. He had an attitude and did not even pretend to care. "


Verified
5/5

2021-01-22

First luxury vehicle

"Angela Malanga was fantastic. No hard sell and accommodating. I wasn’t planning to purchase a car that day but she showed me a car which was just what I wanted. "


Verified
3/5

2021-01-14

Website delivery time is deceptive

"I ordered my car mats from their website because I thought they were in stock and I could pick them up the next day. Unfortunately that was not evident from the ordering page. I am now waiting for them to get them shipped to them before I can pick them up. Had I had known this I would have just ordered them from somewhere else and had them shipped directly to me."


Verified
5/5

2021-01-11

Quick shipping on cross bars

"I ordered cross bars for my 2020 Lexus RX. At $300, they were cheaper than at another dealership in PA. The box arrived in a couple of days. Installed and all looks good so far."


Verified
5/5

2021-01-07

"Great advice from their parts guy who provided an OEM product fast at a great price, Our local Lexus dealer was 20% higher plus charged extra for shipping. Will be back!"


Verified
1/5

2021-01-05

Received wrong cargo mat

"Went online and ordered floor and cargo mats for my Lexus RX450H. They sent correct floor mats but wrong cargo mat. The one they sent was for the three row seat version and a RX450H has only two rows of seats. Drove up to Ramsey to figure it out and went to parts department. Some grumpy guy in parts told me the right mats were sent because they use the VIN number to verify correct mats. After waiting a while a much nicer guy came out and said I ordered the wrong mats. I showed him a copy of the order form that shows the mats ordered are for a RX450H. He said he would exchange cargo mat for the correct one. But I have to drive back to Ramsey again to get them as the mat isn’t in stock."


Verified
3/5

2020-12-16

had a coupon code saying enjoy complimentary shipping on all order over $75

"did not take off $75 after i added coupon code SHIPLEXUS"


Verified
5/5

2020-12-12

Ease of ordering

"Quick ordering and love my discount and free shipping! Merry Christmas to me!"


Verified
5/5

2020-12-11

U rock

"Great prices, freeshipping!"