"Priceline.com is a good company, but Frontier Airline ripped me off. The counter staff charged me $25 for a luggage smaller than 24 inches X 14 inches X 10 inches. He told me that his company start charging hand carried luggage effective April 28, 2014. I mentioned I never have to pay additional money with any other airlines. He told me his company changed the policy. I told him to measure my small luggage. He refused to do so.

On my return trip at Denver International Airport with the same luggage, It was fit right in the pre-measured compartment. No $25 charge for the same luggage. It was a rip-off - dishonest commercial practice."

"I always here about " I got the greatest deal on my hotel room" but, I never do until now! The rooms we got were 4 star rooms at a one star price. Thanks Captain Kirk ! " you made our vacation""

"the search for a hotel to a specific area was helpful as well as all pricing for each. Representation with pictures also help in the decision, as well as a list of hotel amenities."

"Great option for all kinds of different needs. "

"Priceline is great, however we were delayed and had to fly out the next day losing a day of our trip. Priceline would not accomodate giving us an extra day or moving the trip by a day."

"This is now my favorite site for car rentals and hotel reservations. I really like that Priceline offers auto rental insurance at a reduced rate compared to the rental companies I've used in the past. "

"I love using Priceline when visiting places! I'm especially pleased that I can now bid on Canadian hotels, car rentals, flights, too. The new Express Deals feature is nice when bidding isn't successful. In the past month I've saved at least $500 on travel! (The one thing to note is that, although they advertise "save up to 60%," I've never saved that much... A couple years ago I did save 50% on hotels, but recently it seems like 30% off is the best I can get. Which is still pretty good.)"

"Priceline always gives us great deals, even when we book last-minute. Booking on their website is fast and easy. Definitely will use again!"

"Have used priceline many times. Always pleased. Just returned from a weekend trip & saved $38/night on the room, even more than that ($44) compared to the hotel website's rate. Plan to come back again and again."

"DO NOT USE THIS SITE for YOUR TICKET !!!!

This is basically is irresponsible.

I purchase the ticket on their website. Few days before my departure, they sent me an email saying that my flight has been modified. They moved my return day one day ahead but will arrive two days later than original flight.

Since I have all my trip planned and I was going for another connection once I returned. Therefore, I cannot take such flight. I called their customer rep. At beginning, it since that they are willing to help. However, things didn't work out and they are not willing to provide additional help.

After 5 times of calling from international location and spent more than 200 CHF on the phone as they put you on hold for so long. I told them nicely that I would like to have issues solved as soon as possible. All they said to me is that '' You have to call airline by yourself''.

I called airline and airline told me that priceline is the booking agent and they have to take care the issue for me. I have to call back to priceline my 6th time and they are unwilling to provide help.

The most unacceptable thing is that there was an agent called ''Ron'' or something. I was complaining to him and he puts the phone ASIDE. Then, after few hello? and then he picks up the phone again telling me that I have to call the airline by myself.

I explain to him that airline company told me exactly the same thing. He said that he could not help. Therefore, he put me on hold for another 30 mins. As a result, I request to speak with his supervisor. I was on hold again for 40 mins before I reach the supervisor.

Until the issue solved, I spend more than 200 CHF calling them and being treated like I am a trouble rather than customer. I have to demand the supervisor to call the airline company to solve the issue. Besides the unwillingness from their side, there were too much pressure and time not well spent.

Now, the problem comes again, their website did not update my new schedule for few days. Once the schedule is updated, the problem is still there. In another word, the previous time and money were spent for nothing. Issue is back to square one again.

I contact there online support, all they said was either you call us again or call airline company. I will have to call airline again this time. But since priceline cannot help you, I would strongly recommend everyone who want to use this site should have second thought.

If things work out for you, that is great. However, if your schedule been modified and want to contact them for the help. I believe there will only be additional money and time cost for you while their customer rep treat you like you are nothing. "

"I recently purchased a ticket on Hawaiian Airlines through Priceline. I even got the insurance that was offered, what a joke... I had surgery and was unable to go on this vacation. I called Priceline to cancel this flight and rental car and they totally blew me off. The told me I had to go through Hawaiian Air to get a refund . Hawaiian Air said there isn't a refund for flights even with insurance. So why did Priceline offer it ???? They made me jump through all sorts of hoops and spend hours trying to produce the paper work they requested. I was then told to go back to Priceline with a code for a refund and as you can guess they can't ... Please price shop and be careful, I travel a lot and will strongly recommend do not use Priceline !!! if I could rate this expierence with a - star I would"

"I had the worst experience with priceline last week. I had a job to do in New York, so I was debating between getting car service, or getting a car rental. Finally we found a 100 dollar rental for 2 days through priceline. My plane was late, then they put me on a different flight, finally at 12.30 in the morning I am at budget rental and they are trying to charge me 300 dollars instead of 100. I spent an hour on the phone with priceline, they try to give me bogus excuses, of why that could of happen, they didn't do anything to accommodate me, finally at 1:30 in the morning they said "Have a good night!" I will never use them again! And if you don't want a chance to end up stranded in a not so familiar location in the middle of the night without a car, or a hotel, don't use their flaky services neither!"

"PRICELINE -BE AWARE!! Tried to book a hotel, after I've selected all my preferences like free internet, breakfast, parking... I decided to give a shot to the "smart agent"... Surprisingly (or maybe not...) I got a hotel that had some of the worst review and one of the lowest rank in the area I've selected... PLUS all my preferences weren't taken in account!!! So you may save few bucks on the initial price... BUT you're going to pay a lot of money for all the extra (like parking, internet...) but WORST OF ALL once you get your lousy deal there's noting you can do about it!!! it's un changeable and un refundable!!!
I will recommend to stay away from Priceline!! I know I will!!
It's very hard to find how to give a review... I wonder why that is... And when you do... Everybody had the same bad experience!!!
Don't be fool by the nice faces they have on..!! "

"The worst customer service in the industry, bar none! They offer a 20% discount to keep the reservation and renege 2 1/2 weeks later. Steer clear of these shysters!"

"Horrible customer service. Tried to purchase the trip insurance with my flight and I wasn't able to. So, when I called priceline's customer service and explained to them that i needed to change my flight date, Isabella id#5260251 proceeded to lie to me and say that the Trip insurance would not cover the fact that my job was in jeopardy, EVEN THOUGH on the trip insurance information it CLEARLY SAYS that job loss is covered and it is a reason to change your flight dates and so on. I am extremely dissatisfied with Priceline and their level of customer service. They falsely advertise and represent themselves and what they are able/willing to do. I strongly suggest that you pay the extra 20 dollars or so and purchase the tickets straight from the airline and rental car companies themselves. HORRIBLE HORRIBLE HORRIBLE"