"I bought a gold chain that , after a few wearings, the clasp fell apart. I wrote to customer service and the reply was it is out of warranty and you can "try" to get it fixed at a jewelry store. The jeweler said it was never welded properly and that is why it broke. I consider this a defect. The customer service needs to look at the pictures and actually see what may have happened before they reject your inquiry. I like the chain but will never use a company that doesn't stand behind it's product."
"I purchased a gift for my wife from PriceRock last Christmas and she loves it. I needed a new 14k solid gold chain and came back to PriceRock to buy it."
"I have a gold chain from PriceRock that I have been wearing for over 8 years and love it. I came back again to get another one for my wife. They have the best prices and quality."
"I’ll know once I receive the item"
"nice pricing, looks like quality stuff."
"I have ordered many diamond pendants and gold chains from Pricerock and love them all. Great quality for the price."
"I have a pretty large collection of gold necklaces, and pendants and love to wear real gold jewerly. I have many pieces from PriceRock and they are all really nice. They have the best prices and deals and can't be beat."
"You get what you pay for. You can't beat there price's. "
"I have many solid gold pieces from PriceRock and love them all. They are a dependable and trustworthy website that I have been buying from for over 10 years. I"
"saved 60$ :-) son, worth it for sure"
"I have experience with PriceRock. I had all the previous orders tested and were 14k solid gold as advertised."
"I was looking for a noticeable chain at decent length on sale for Labor Day and came across price rock decided to give them a try free shipping and no 8% sales tax little risky unseen but high reward if wears, feels and looks good."
"I received exactly what I ordered. However, order shows the products ship was one chain and I ordered two. When I notified them they sent me a second shipment #. I eventually received both chains at the same time. Maybe communication in shipping was the breakdown. Chains are nice, so all is good."
"I figured this was a scam!"
"Made many purchases from PriceRock in previous years all tested as real solid 14k gold. Great prices and fast shipping."
A rep from Pricerock.com, pricerock, has responded:
“We apologize for this. We repair chains that are defective within 3 months of purchase. Your order was outside of the return window. Regardless, please contact our customer care team and we will try to turn this into a positive experience for you.”