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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
1/5

2021-09-22

Defective clasp and poor customer service

"I bought a gold chain that , after a few wearings, the clasp fell apart. I wrote to customer service and the reply was it is out of warranty and you can "try" to get it fixed at a jewelry store. The jeweler said it was never welded properly and that is why it broke. I consider this a defect. The customer service needs to look at the pictures and actually see what may have happened before they reject your inquiry. I like the chain but will never use a company that doesn't stand behind it's product."

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Rep reply posted 2021-09-28
A rep from Pricerock.com, pricerock, has responded:

“We apologize for this. We repair chains that are defective within 3 months of purchase. Your order was outside of the return window. Regardless, please contact our customer care team and we will try to turn this into a positive experience for you.”


Verified
5/5

2021-09-21

Love the quality jewerly from PriceRock

"I purchased a gift for my wife from PriceRock last Christmas and she loves it. I needed a new 14k solid gold chain and came back to PriceRock to buy it."


Verified
5/5

2021-09-17

Lovin this website

"I have a gold chain from PriceRock that I have been wearing for over 8 years and love it. I came back again to get another one for my wife. They have the best prices and quality."


Verified
5/5

2021-09-17

So far so good

"I’ll know once I receive the item"


Verified
5/5

2021-09-16

nice

"nice pricing, looks like quality stuff."


Verified
5/5

2021-09-14

Beautiful Jewerly

"I have ordered many diamond pendants and gold chains from Pricerock and love them all. Great quality for the price."


Verified
5/5

2021-09-13

PriceRock is my go to website for gold and diamonds

"I have a pretty large collection of gold necklaces, and pendants and love to wear real gold jewerly. I have many pieces from PriceRock and they are all really nice. They have the best prices and deals and can't be beat."


Verified
5/5

2021-09-12

Satisfied!

"You get what you pay for. You can't beat there price's. "


Verified
5/5

2021-09-11

Legit webiste for real gold jewelry

"I have many solid gold pieces from PriceRock and love them all. They are a dependable and trustworthy website that I have been buying from for over 10 years. I"


Verified
5/5

2021-09-10

"saved 60$ :-) son, worth it for sure"


Verified
5/5

2021-09-08

Dependable Company for Real Solid Gold Jewerly

"I have experience with PriceRock. I had all the previous orders tested and were 14k solid gold as advertised."


Verified
5/5

2021-09-05

"I was looking for a noticeable chain at decent length on sale for Labor Day and came across price rock decided to give them a try free shipping and no 8% sales tax little risky unseen but high reward if wears, feels and looks good."


Verified
4/5

2021-09-05

Communication needs improvement

"I received exactly what I ordered. However, order shows the products ship was one chain and I ordered two. When I notified them they sent me a second shipment #. I eventually received both chains at the same time. Maybe communication in shipping was the breakdown. Chains are nice, so all is good."

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Verified
1/5

2021-09-04

US States that my package was delivered and science and sign for!! And and it never was delivered to my home address! I have been here all d

"I figured this was a scam!"

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Verified
5/5

2021-09-02

Wonderful

"Made many purchases from PriceRock in previous years all tested as real solid 14k gold. Great prices and fast shipping."