ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.13/5
Chance of future purchase:
4.22/5
Shipping & packaging:
4.12/5
Customer service:
4.07/5
Return/Replacement policy:
4.10/5
Featured Review


Verified
5/5

2024-11-01

Good

"Fast, and easy. Great service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-02-23

Lost order

"The website is super easy to navigate but they lost my order or can’t track it. I didn’t get a tracking number or notification about when it shipped. A friend bought the exact model I did and he got his. I haven’t received mine and it says unable to find order. So I email primary arms and this is the email I get no email on where my order is."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-01

Amazing

"Great items always got what im looking for."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-01

Primary Arms for all your equipment needs!

"If I need it primary arms has it....and usually on sale."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-01

Very helpful

"Had in issue that I caused myself, called in to get it fixed they were very helpful and quick to resolve the issue. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-01

Great price, fast shipping as always

"Once again, PA delivers a great product at an awesome price with some of the fastest shipping around"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-01

Online FFL Purchase

"As always, great pricing, products, communications, and fast shipping. Thanks! It’s always a pleasure to do business with you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-27

Awesome, Epic, Excellent and Outstanding Service!

"Thursday, 9-26-2024 was my very first visit at Primary Arms. I was absolutely amazed at all of the inventory and the employees were knowledgeable, friendly and professional. This store is truly a one stop shop and very convenient. Thank you very much and continue the great work. I will be buying more items from this wonderful establishment."


Verified
5/5

2024-11-01

Easy as pie

"Great product and price. Easy checkout"


Verified
5/5

2024-10-31

great customer service and products

"Got my order fast and great quality. Had some questions about my order and they back to me very fast. Will continue to shop here"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-10-31
A rep from Primary Arms, Primary Arms Adrian, has responded:

“Thank you for taking the time to share your experience with us. We appreciate you taking the time to speak with us regarding this matter. We have escalated this matter to our web team so they can investigate further into the email issue.
Please do not hesitate to reach out if you have any questions.
Respectfully,”


Verified
5/5

2024-11-01

Great deals, great products.

"I would've ordered more, but I can only hide so much money from my wife.
Now I have to convince her that primary arms is a plumbing service or something along those lines.
"


Verified
5/5

2024-11-01

Great service

"Always get the highest possible service and best price "


Verified
5/5

2024-11-01

Fast and easy

"Very easy check out experience"


Verified
5/5

2024-11-01

As always, everything is perfect.

"5 stars. As always, everything was perfect. "


Verified
2/5

2024-11-01

Did not receive shipping notifications

"Ordered a Surefire light and received the confirmation email of the purchase and never received notification it was shipped or the tracking information. I did get an email to notify it was out for delivery but nothing between order confirmation and out for delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges