"First order, was easy to process, and the price was the lowest on Froogle"

"Great Service! Friendly people! Will always recommend! Thanks Priority! "

"I ordered a floppy drive #MF355F-2592MA. The shipment arrived, I opened it and the part number on the packing slip and on the static bag containing the drive were correct. However, the part inside was totally different, #MF355F-498UC and is not a substitution for the part ordered.

I called the company and left a message on their machine. I also emailed twice notifying them of their error and requesting an RA number so I can return the part. I received no response by phone or email yet their web site states they “normally” reply to phone and email with 24 hours."

" I ordered a keyboard for my IBM laptop. They were prompt to charge my credit card, but that was all the response I received. Nothing was ever shipped and none of my email was answered. My bank was notified of the problem and after 30 days they have not gotten back to the bank either. I would strong discrouge anyone from doing business with this dot bomb."

"I have to say for ease of location excellent on site search function and amazing speed of order confirmation and delivery NO supplier has been as efficient curteous orcome anywhere near this superb service."

"I ordered a part listed as available by this reseller on 12/16/2003. I received a confirmation of my order immediately and my credit card was charged the full amount. After about 10 days, I inquired about the status of my order and was informed it was on backorder. I cancelled the order and asked for a refund on my credit card. That was approximately 10 days ago. I have not received a refund and I have received no response to 2 subsequent emails. I will dispute this charge and I would advise everyone to beware of this merchant. "

"Waited over 3 weeks for a special-order power supply. This isn't too bad except when I finally got the part, it wasn't what I ordered. It took them some time to straighten things out, but I finally got the part I ordered and all's well. In summary, my biggest complaint with this place is that didn't respond to email requests."

"I've ordered two batteries for Compaq portable devices with more than two years of age."

"On November 24th I placed an order for a floppy drive for my notebook and a PCMCIA modem card.

The price I paid for the modem should have included a dongle. There was no indication that id did not include a dongle, otherwise I wouldn't have ordered it.

The floppy drive that was shipped was satisfactory, in spite of having the face plate being broken, I didn't need it as I re-used the face plate that was already on my notebook.

After recieving my order I e-mailed the company 3 times asking them to send me a dongle (in addition to a manual and driver -- both of which I found on-line at a seperate website)

Prior to my order I performed a quick research on resellerratings.com among a few other rating sites, what I found was very little, but all positive reviews (a total of two), so I assumed that they were a relatively new company and gave them the benefit of the doubt.

My primary complaint is that they do not respond to e-mails, nor address the issue at hand.

Enclosed is a copy of all of my correspondance with the company.

=====

To Whom It May Concern:

I have requested that you contact me 2x before on your error in failing to
include the dongle with the modem you sent me, similar modems without
dongle's can be found for 1/3 to 1/4 the price. If I don't hear from you by
Thursday close of buisness, I will be posting my negative review on
www.resellerratings.com and other rating sites including the defect on the
floppy drive (broken plastic face which I didn't need anyways).

Best Regards,
Jan Genemans

----- Original Message -----
From: "Jan Genemans"
To:
Sent: Tuesday, November 11, 2003 1:42 AM
Subject: 2nd request for missing part


> To Whom It May Concern:
>
> Please send me the dongle to the modem that I ordered. Thank you.
>
> Best Regards,
> Jan Genemans
>
> ----- Original Message -----
> From: "Jan Genemans"
> To:
> Sent: Monday, November 10, 2003 12:09 AM
> Subject: Re: Order Confirmation - Priority Computer Parts
>
>
> > I have recieved my order. However, I am very dissapointed that the
modem
> I
> > ordered did not include the following:
> >
> > 1. Dongle -- the price I paid I would expect that all components be
> > included. The way it was shipped it can easily be found at 1/3 the cost
> > that you sold it to me for.
> > 2. Software driver
> > 3. Manual
> >
> > With regards to the modem that I ordered I only received the following:
> > 1. PCMCIA card
> > 2. jewel case for PCMCIA card -- useless for operation in a notebook
> > computer
> >
> > Can you please send me at least the Dongle otherwise the modem is
useless
> > and will be reflected in my review in resellerratings.com should this
not
> be
> > resolved in a timely manner. Nowhere on your website did it indicate
that
> > this was not included. I found the driver at
> > http://www2.driverguide.com/uploads/uploads11/10382.html I found enough
of
> a
> > manual at http://www.actiontec.com/support/modems/dl56klk.html & even
> though
> > the modem sticker looks nothing like what you sent me even though it has
> the
> > same numbers on it. I found Eiger/EigerCom in Germany and its website
is
> in
> > German -- which I cannot read.
> >
> >
> > ----- Original Message -----
> > From:
> > To:
> > Sent: Friday, October 24, 2003 1:23 AM
> > Subject: Order Confirmation - Priority Computer Parts
> >
> >
> > > Order Number: W301482
> > > Total Amount: $43.50
> > >
> > > Thank you for your order. You will recieve an email with tracking
> > information the business day after your order has shipped.
> > > Please be advised that any items listed with "Special Order" will not
be
> > available for a minimum of 2 business days from today.
> > >
> > > If you have any questions, please send an email to
> > ****@**** and include your Order Number
> >
>
"

"Quick, Easy and found my hard to find laptop battery at the lowest price on the web."

"Very quick service and shipment of parts ordered. The motherboard we ordered worked wonderfully. Thanks"

"It was a pleasure doing business with this co. very prompt. Thanks, Ralph"

"Easy and fast ordering. It was a pleasure ordering from your company and I hope to do more business in the future."