"Check this company's Better Business Bureau rating. They're rated an F. That should say it all...but, if that's not sufficient, hopefully this will help:

1: ProAction Media is dishonest
Their sales staff will tell you everything you've ever wanted to hear when they're trying to close with you. "We do all our duplication on site". "We have a rigged QC process". "All materials are checked before they ship to you". "We guarantee to redo our work if anything isn't to your satisfaction". I believed them...until one of their sales agents accidentally let it slip that they've begun farming out all of their work to facilities throughout the country. As for their QC process, those facilities ship directly to the client which means that ProAction Media never sees the work you've ordered. And, if there is a problem the company simply cuts and runs.

From the description provided by their sales rep it sounds as if they've downsized to a skeleton crew sales staff. They upsell other company's services. How is that honest? How can upselling other company's work ever result in the lowest price possible? How can they claim to check work that they've never seen?

2: ProAction Media is incompetent
Their staff failed to fulfill every aspect of my order. I ordered 100 dual-layer DVD's with overnight shipping. Here is the list of errors:
- The items were shipped after the estimated arrival date listed on the invoice. That's right...they listed an estimated date for overnight delivery and failed to ship until after that date.
- I requested all 100 DVD's not be shrinkwrapped. So, they shrinnkwrapped them anyways.
- The printing on the disc art was so bad that slivers of the printing had come off revealing the bare silver disc underneath.
- The printing on the jackets was so awful that everyone on my staff said "That looks like one of those lousy pirated DVD's you see on the street corner". Red text was pink. Brown backgrounds were grey. Skin tones were way off. And, this could have been avoided if they'd stuck to their own policy of simply sending a digital proof. I guess email is a challenge for this sad lot of losers.
- They shorted us. We ordered 100. They delivered 97.
- The discs themselves had a green bar running throughout the film. This green bar isn't in the source file.
- The sales agent assigned to me (who implied he was the owner) was either fired, quit, became a private sales contractor, retired but was finishing up with existing clients, had moved on but was still processing orders...or something else...I could never get a straight answer, but different employees gave me each of the stories above.
- And, within hours of agreeing to redo the work they decided it was cheaper to cut and run.

In the end, we got our money back. But, here is what this experience cost us:

1.) Our DVD screeners are still being worked on by another company. We're now two weeks behind schedule on this project.
2.) We lost out on a couple critical film reviews and festival submissions because we didn't have screeners to send.

So, yes, we got our money back. But, this experience was frustrating and cost our company dearly.

Don't hire this company. Michael Scott is a more competent manager than the idiots at this sorry excuse for a corporation. One of their sales agents told me I had to have sympathy for them because the recession has hurt them...perhaps he should take an Econ 101 course at his local community college, because I'm fairly certain that the entire point of a recession is that crappy corporations go bankrupt. Rather than lie or beg for sympathy, these guys should be firing their awful staff so they can build a new team focused on quality and craftsmanship.

Oh well. Capitalism's "creative destruction" is already at work with this sad lot of losers. The sooner this company goes belly up the better."

"Great experience in purchasing the right CD/DVD duplicator. A small company like mine does not need a huge expensive duplicating system so I was clueless about what to purchase or where. Storefronts and warehouse purchasing seems to be outdated which makes learning and seeing a product harder. I have looked at review after review and found NADA on DVD duplicators, except one review per Resellerratings.com of a mans great experience with Pro Action Media, so I called Pro Action and I got a years education of various DVD duplicators in less than 10 minutes. I had a deadline of only a few days, Pro Action helped me choose the right equipment and shipped it immediately, and I made my deadline. Everything worked out fine and I am very pleased.
I am very impressed with Pro Active and would not hesitate to purchase media or media equipment again with them without loosing sleep about whether I made a mistake or not.
"

"These guys are awesome. After I ordered the Primera Composer XL for printing DVDs, Jerome called to make sure that I knew that it did not come w/ the drive for burning.

Jerome has also come through for me in a big way on several occasions. Will definitely do business again!"