ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.87/5
Shipping & packaging:
3.93/5
Customer service:
3.74/5
Return/Replacement policy:
3.50/5

Verified
5/5

2024-09-10

"Fast processing and delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-09

Consistent

"You guys are always good. Consistently awesome! Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-09

Fast and affordable!

"This order shipped so quickly and the guitar case was at an amazing price. Very impressed!"


Verified
5/5

2024-09-09

Smooth transaction !!

"Great service..fast transactions "


Verified
5/5

2024-09-09

Great price

"I got the cheapest possible price for a quality tripod telescopic speaker stand.
Super fast expediting the package & shipping by FedEx Ground.
Thank you Pro Audio Star.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-08

Excellent service and fast delivery

"I bought a Mackie mixer for a great price. Cheaper than most other online music stores. I got it quickly. No problems. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-09-08

Still haven’t received it.

"FedEx is horrible. I paid for 2 day shipping and I still have not received it 5 days later."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-09-07

Great guitars!

"2nd guitar I have bought. Both perfect condition and great value. Will buy again! Thanks!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-09-06

Be sure you really want what you are buying

"Online shopping was easy, shipping was free and showed up in no time! I was very happy with the service. Sadly, though I assumed I’d love the soprano version of the same model ukulele I already own in two other sizes, the sound of this one is weak.

I should have read the return policy. To return it I’ll have to pay back the free shipping plus return shipping plus a restocking fee. That’ll be most of the cost of the instrument!

Never assume anything.
"


Verified
5/5

2024-09-06

Awesome experience!

"My guitar pedal was very easy to order and it shipped very quickly:)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-09-06

Great prices and shipping is always quick. Customer service when I’ve needed it has also been fantastic. Thanks Josh!

"Made a purchasing mistake recently and Josh took care of me and made sure the order got canceled. I was then able to get what I needed. I’m a fan of pro audio stars used gear. It’s priced really well and in great condition."


Verified
2/5

2024-09-05

Communication

"Sold used, then shipped then sent email new one for $120 extra and now shipping late not here 9-5-24"


Verified
2/5

2024-09-04

"Not happy with my purchase, delivery, or overall experience thus far. Will modify my rating if customer service resolves my issues in a timely manner."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-05

Great service and good products!

"Helpful sales people, quick delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-09-05

Poor Customer Service

"Spoke with customer service via phone. Stated she would call me back soon with follow up on an order issue.
Never received a follow up. Called again long hold time! Order tracking was extremely slow.
"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges