"I bought a Chauvet lighting open-box item through Ebay Buy It Now. First item i received did not work (why was it not tested before selling to me as "perfect-as new condition"). Since it was purchased through ebay, ProAudioStar could not just do a quick replacement of the item (which was not stated in the listing). Your salesperson encouraged me to just purchase a second item through your actual website and pay extra for 2 day shipping to get it for a wedding that I was doing on Saturday. I did as you stated and ordered before 11 am ET to ship out that day and paid the extra $53 for 2 day shipping, only to have your people fail to request Saturday delivery, so the item sat at the Memphis hub Friday and Saturday, missing the wedding. You need to state more clearly on your website and ebay listings how your return/replace policy works so that this doesn't continue to happen to customers. And don't encourage your customers to pay for expedited shipping for no reason. I also asked for a refund of the $53 shipping fees I paid since it was useless but, of course, your company would not help with that. Still giving three stars because at least your company was quick to respond when contacted. Better replacement policy for damaged items or at least better explanation of it up front in the listing would have helped. Prob will not do business again for all these reasons and definitely will not recommend. "
"Took you up on your open box fiesta red D’angelico. Great deal. Open box special. Love open box specials. This one however was a USED guitar, badly needing a truss rod adjustment with rusty, hard played strings. Kinda nasty. Not really what I expect from “open box”? Also, Someone had a go at trying to adjust the pickup height. (pro tip. It’s not really adjustable). I now that it’s here I see the heart of the deal was really that the color doesn’t resemble the video I watched. At all. Instead of a warm red-orange fiesta red, it’s straight coral. Now I understand the fiesta red-coral controversy with fenders fading and yellowing but this is acrylic. And it’s straight up Tahitian Coral! Lol. Luckily I like it. all being said it’s still a great deal and I’m sure some of them won’t be as hard played as mine was. But the color will be a surprise. "
"Neck won't adjust with truss rod. Good Service, Bad Guitar."
"I bought 2 QSC K8.2 speakers and had a great experience here. A real live customer service rep helped me.. rare these days of automation . Was given a great price and free shipping. No other retailer could come close.
I will shop here again for my pro audio gear needs. "
"I bought an open box item and it is in brand new condition. Also it was delivered 3 days after I ordered it which I thought was exceptional!"
"Great Company / Great Service!"
"Zoom DM1 mic & other items."
"Everything went ok no manual or paper work with guitar"
"I have bought several live sound components from ProAudioStar and have had great experiences"
"Purchased a Fender Meteora from you at a great price as well as a stand to accommodate the odd guitar shape. Both arrived very quickly, in pristine shape. I will always check with you first for my needs!"
"Husband is very happy with purchase. "
"I was on the prowl for a Strymon Starlab and ProAudioStar had an open box for a very reasonable price that I couldn't resist. Shipping was expedient and secure via Fedex so the item arrived in no time. Upon opening and perusing, the Strymon Starlab looked new and complete with all the case candy and such. Overall, it was a smooth and fast transaction. "
"I shop prices above most anything else. ProAudioStar brings the good deals and the good products that I am looking for. I've never had to send anything back or complain about anything. I've had nothing but good experiences and I am grateful for that."
"Very quick shipping and priced VERY well."
"Great prices and service!"