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Verified
5/5

2016-01-18

Awesome Service!!!

"I bought my Proline range hood 3 years ago and the led lights blew out (I like to cook a lot). I ran around to every appliance parts store within 25 miles and no one could help but I called Proline directly and Cheryl was so helpful - she figured out what we needed and ordered it immediately. Can wait to have light again when I cook!"

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Verified
5/5

2016-01-16

Best Range Hood

"We chose a Proline 48" Range Hood for our kitchen remodel. This range hood could be vented outside or not vented at all. It came with three levels of power for venting and two lighting levels and in addition had sockets for warming lamps. We are please with the this range hood and with the knowledgeable customer service representatives at the company. We highly recommend this company for their products and pricing."

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Verified
5/5

2016-01-15

Exceptional Product with an Awesome Support Team

"I purchased my Proline Range Hoods in 2011. My wife and I love the way it functions and turns are Island gas range into a centerpiece of the house. Recently the lights would not turn on, so I called and talked to Cheryl. She was absolutely awesome. She simply had me shoot pictures of some of the components so that they could ship me the proper replacement parts. From the time I sent the pictures in to the time my parts were being shipped to me was less than 6 hours. I would definitely order from them again and recommend them to all my friends and family."

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Verified
5/5

2016-01-12

largest assortment, great price, excellent service

"I looked everywhere for a suitable range hood, which was hard because I have a tiny kitchen, low ceiling, limited vent options and off course I wanted it to look slick. And be quiet. And of high quality, and powerful. And easy to clean. I found all of that in the Proline assortment, and not just that: I even had choice. Price was great, shipping fast, and they notified me every step along the way. One thing I didn't like were the blue-ish LED lights. Proline researched the market and found new replacement lights, which I hope to receive soon. All my emails were replied within 24 hours, and representatives always were most pleasant. I highly recommend Proline and would buy again."

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Verified
5/5

2016-01-12

The star of my kitchen remodel.

"We just love our Proline range hood. From shipping it came in perfect condition, with all of it's parts, and on time. It was so stylish and the price was unbeatable. Our contractor was even impressed with the ease of installation and the quality of the hood. It really was the star of the whole project. We would defiantly recommend it or even buy it again without dought."

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Verified
5/5

2016-01-09

"This company was great to work with...Customer service is prompt and friendly and most helpful.

Not only is my range hood beautiful it works beyond my expectations. My neighbor liked my hood so much, she order one also.

I would definitely buy this product and recommend this company to all

Kay Frank
Manlius, NY
"

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Verified
5/5

2016-01-06

"We purchased our ProLine Range hood to go with our new Viking 30" range. We shopped around and compared the various companies that offered higher end models, eliminating the hoods that were under-powered and would not move enough exhaust to handle the heat that the range puts out. We chose the ProLine because looks great and has features that the others do not, namely the sensor that turns the fan on automatically. The fan though powerful is relatively quiet given the amount of air it is moving and the unit is well constructed and easily cleaned. We love this product!
"

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Verified
5/5

2015-12-30

"Purchased our 900 CFM 36" hood 3 years ago for a residential installation. Flawless operation, awesome high quality finish, quiet operation for the job it does, easy maintenance. A friend is building a new home and will be purchasing a Proline as well. We are western Canadian's and have had excellent service. Would recommend to anyone."

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Verified
5/5

2015-12-23

"Proline makes some of the best kitchen exhaust products available on the market today. We purchased a Viking gas range and needed a high performance exhaust hood to compliment this purchase. Viking does offer hoods, but at a seriously inflated price. This is a secondary “money” line for them, because they have always been known for their ranges.
Proline is in the business of high quality exhaust hoods and they do not disappoint. Superior products, precision manufacturing and high quality customer service is on offer during and after the sale.
I usually don’t recommend products, but I give Proline a full 5 star rating. If you are in the market for an exhaust hood for your kitchen, I suggest looking at Proline. This is my personal review, without prompts from anyone.
"

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Verified
5/5

2015-12-18

"We had an excellent experience with our purchase through ProLine Range Hoods. Their customer support was very knowledgeable in answering questions about which hood to order and helping us make the correct selection. After our purchase their continued customer support was excellent in handling any questions we had about proper installation and usage. I would highly recommend them to anyone looking to make this type of purchase!"

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Verified
5/5

2015-12-17

"Great customer service! Easy to contact and responds quickly. We purchased our hood in 2010 and it has worked well up to this point. Started making a loud noise. Proline will be sending me a new motor that should hopefully fix this issue. "

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Verified
5/5

2015-12-17

"I have owned my range hood for over two years.I wanted the max air flow with the minimum noise. My model 117.30 draws 900 cfm on high and clears my kitchen of odors nicely, and the stainless hood is very attractive. The customer support is a major strength for this company.I had a problem originally which was resolved quickly, and recently had to replace the LED bulb in my hood. A company representative stayed on the phone and talked me through the removal of the bulb. I found both phone and email communication to be responsive to my needs. I would certainly recommend ProLine to anyone wishing to purchase a range hood."

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Verified
5/5

2015-12-16

"I purchased a 42” Professional Range Hood from Proline in Sept 2010 and it has worked flawlessly until a couple of weeks ago. The touch pad stopped responding. I was concerned that since the hood was out of warranty and 5 years old that I wouldn’t get the service I was expecting and forced to purchase another hood. I was hugely mistaken. Proline’s customer service was second to none. I was treated as though I made the purchase yesterday. They also found my original information quickly, which was another surprise. Liberty worked with me to ensure that I identified the right part and requested pictures to guarantee this. I couldn’t get over how thorough and concerned they were about my satisfaction. They identified the part and it’s in the mail and priced reasonable too. Based on my experience, I would highly recommend purchasing from Proline. They have set the benchmark in customer service as far as I’m concerned. "

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Verified
5/5

2015-12-12

"Best range hood and best customer service!"

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Verified
5/5

2015-12-09

"I ordered a range hood from proline in november. The main focus on this review is on the stellar professional customer service I received during my interactions with the company. The email support was possibly the best I have every experienced for any company. From the start they were very helpful in selecting the right unit that matched my needs. unfortunately my case resulted in having to return the unit due to a small cosmetic blemish on the unit, which I feel might happen from time to time. I dreaded what might happen with having to ask for a replacement. But to my surprise, the proline staff was very professional and addressed my concerns and fed ex was at my door in two days to return the item. There was no hassle or run around and they were quick to help rectify the situation with suggesting a product that might meet our needs and even adjusting the price as the replacement was a bit more expensive, as the unit I ordered had become out of stock. Overall, very impressed by the professionalism with their email support team both in speed or reply and willingness to make sure I was happy. Would likely recommend to shop with them again the the future. Thanks again. "

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