"I live in Canada and wasn't pleased with the quality and price of kitchen Island fans I found in local stores. I found my Proline range hood online, but before I ordered it, I had a few questions to ask of the product. I called the Proline phone number and was immediately talking to a Real Human, not an answering machine. She gladly answered all of my questions and helped me process my order. The fan had to be shipped up to Canada, but exactly came on-time and in perfect condition. The installation instructions were clear and concise and made the installation quite easy and quick. I love the look and operation of the fan and the company stands by their warranty. I had a slight problem with one of the touch sensitive buttons, and when I informed them of it, the customer service person on the phone was very pleasant and offered to ship a replacement part to me right away.
I really love the stylish look of my slimline model and get tons of compliments on it from all of my guests."
"Quality stainless steel hood, well built and very good looking. The perfect addition to our outdoor kitchen. Impeccable customer service; responsive and responsible. If I ever needed another hood, this is where I would go."
"We accidently cracked one of the lights on our PRO LINE Island Range Hood so I called the toll free #877 line to ask about a replacement. WOW! I got directly connected to one of their customer service support reps!! NO prompts or pushing numbers and enduring long wait times. The Pro Line representative was knowledgeable, courteous and very responsive to my situation. To confirm we had the right light choice, I snapped a photo and forwarded it to the support team (save on miscommunication errors). Within no time, the parts were available and shipped. The customer support team at Pro Line is first class. Thank you "
"We got our Proline Range Hood because it was the best bang for your buck. The suction power of this hood was amazing at keeping our kitchen cooler than with our previous hood. The different speeds of the hood are spot on in that they all serve their own purposes. If you're making something small, the slowest speed is good enough that you don't need the higher speeds. When cooking for holidays or other times where the whole stove was needed, the highest speed did its job and was nowhere close to the volume of our previous hood. The option of two different brightness levels in the hood light is a great add on for differing times of day. Personally, when I cook I like to have the dim light on but others in my family prefer the brighter light. If I had to recommend a hood to family and friends, I would tell them to check out Proline Range Hoods first."
"ProLine Range Hood's employees were very nice and knowledgeable . They guided me through the process of identifying my part numbers and even allowed me to email pictures to them. With their guidance I was able to resolve one of my problems without having to order an additional part. Great customer service............"
"We ordered the Proline PLFI 520.36 Island Range Hood. It arrived on time as expected and was packaged perfectly. We installed the island hood as a replacement on our own with the assistance if the instructional videos on Proline's website. It looks great! Thank you Proline!"
"I recently updated the kitchen of our new home. Needless to say, I spent a LOT of time making sure everything from cabinet door knobs to appliances were the BEST VALUE and the would make the MOST IMPACT. From start to finish, my interaction with ProLine Range Hoods was OUTSTANDING. I received the l information and guidance from extremely pleasant and knowledgeable staff. The PLFW 544 range hood arrived VERY QUICKLY and was super easy to install. There is no one who sees my new kitchen that does not ADMIRE and comment on the gorgeous range hood before all else. LOVE LOVE LOVE it!! Even my contractor could not believe the quality and was absolutely in disbelief on the price! But the best part is that of all the aggravation associated with a kitchen remodel, this product did not become part of any disappointment. I must say this company STANDS OUT BY FAR in terms of making sure you get the VERY BEST in SERVICE, PRICE (can't be beat) and VALUE. How wonderful to deal (especially over the internet) with such attention to customer satisfaction. And by the way...did I mention the PRICE CAN'T BE BEAT!! I shopped EVERYWHERE and am SOOOO happy I went with ProLine......only wish they sold everything else I needed. I HIGHLY recommend them to everyone considering this product."
"I purchased ProLine Range Hoods a while back in 2011, and we had encounter some trouble with the touch panel and lights. I contacted ProLine to see if I can find replacement parts, or else I would have to find it on my own from the internet. ProLine really stood behind their products and offered me solutions. Customer service department answered my questions and took care of me. The range hood itself is very nicely designed and very powerful, we are very happy about the product. I'm glad that I bought the range hood through ProLine. I highly recommend this company and their products. "
"I purchased a 30" wall mount range hood just over 3 years ago. I called for a replacement touch panel outside of warranty. Customer support promptly responded and made arrangements to ship it to me. Good customer service and it's very nice the part was still available."
"After much research we chose a Proline Range hood for our new kitchen renovation. We received the product on time and in perfect condition (packaging is excellent). We've been very happy with our choice as this hood gets a lot of use and performs well. The only minor problem was a light bulb that failed after 18 months but their customer service was very responsive in getting a replacement to us."
"We bought a range hood 4 years ago and it came very quickly and was nicely packaged and easy to install, we called to replace a part recently and customer service has been punctual and co-operative. The quality of the range hood is high end and looks great in our kitchen. We would recommend this manufacturer to other people that are in the market to buy a range hood. "
"I bought a hood from Proline and it is a very nice product. Just this morning I burned the heck out of something on the stove while my husband was still asleep but the smoke detector did not even peep nor did the kitchen smell as the hood worked so well. It is a really nice looking hood. Also, I would mention my contractor screwed up and cut the chimney part too short. ProLine sent me a new one shipping included for $100, so that was great.
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"I am in Canada and the prices their prices are outrageous for Canadians. Their BBQ hoods are not rated for outdoor use. I purchased 60" BBQ hood , but regret it. It took longer time to get it than expected. The quality was not great. Kitchenhoods.ca was a better place to shop for my second hood."
"I am so happy with my ProLine Hood. My overall experience has been so positive. Not only does the hood look good, the fan is fantastic. ProLine's customer service was stellar. I would recommend them to anyone looking for a new hood, and I would definitely use them again in the future."
"Pleasant customer service. I called for a replacement light bulb as the one which came with the unit started to fail after 3 months of use. The male representative was very pleasant and he promised to send new bulbs same day."