"Ordered a torque wrench on Sept 11th 2024. Its now the 17th, and still no tool. Called twice wondering where my order is. OSM Shipping is who the company uses. How hard is it to go 600 miles. I could have purchased from Amazon and received the order in 2 days."

"Ordered some screwdrivers beginning of November that they had listed as in stock. didn't see them for weeks and sent an email to the company requesting cancellation if i can't get by Christmas. Rec'd an email on 12/14 stating:
We have received an update from our supplier (Snap-on/Williams) that your order is in process and cannot be cancelled. Your order should ship on or before 12/18/23.
Well days before Christmas and nothing, no tools, no communication. i email again and no response. on 12/27 i email again and am finally given a refund but no apology. crappy business don't buy from them."

"I placed my order on April 26, 2016. Requested 3 day Shipment. Apparently they moved over to a new ordering system, so my order was stuck in the system. Was given a credit for shipping. 5.5.16 I was told my order was released and I should receive it by 10:00 AM. Problem was it was sent to the billing address vs. the ship to address. A new order was sent out next day delivery. Arrived at work on 5.9.16 NO PACKAGE. Found out they shipped the package 3 day shipment, scheduled to arrive 5.10.16. Here it is 5.9.16 and I still have not received my package. 3 day shipment my ****."