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ProductQuest

10 reviews
3.88 / 5


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Product & services pricing
0.00/5
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Return/Replacement policy:
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Verified
1/5

2014-12-01

"Ordered 5 Norton Antivirus license from this company. Only two of them were good. I have tried to call several times and their answering service picks up immediately that all their agents are busy. Tried email but no response. Will not order from them again. "

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Verified
4/5

2013-12-18

"I ordered Windows 7 home Premium 64 bit for a system I just built. Their price was much lower than others, so I wasn't sure about it, but it was exactly as advertised with install DVD and COA, and it worked with no problems whatsoever."

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1/5

2012-07-20

"Called twice during business hour and left messages with NO RESONSE!!! Return calls and answer your phones!!"

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Verified
5/5

2008-07-28

"I ordered a copy of Microsoft Office and got it in 3 business days. The price was good, ordering it was painless and I got it fast. I am a network admin always looking for good vendors and will buy from them again. "

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Verified
5/5

2006-07-26

"Ordered Nero 6.6 23 and received in three days. Price was great and the software works fine. Simple, easy, quick. What else can you ask for?"

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Verified
5/5

2005-06-04

"Bought an OEM copy of Trend Micro's 2005 Internet Security software from Productquest.com at a great price with free shipping. Order was smooth and recieved e-mail with package tracking number and everything. Product arrived legitimately, quickly, and as described; THANKS!"

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Verified
5/5

2005-03-29

"ProductQuest promptly sent me the software I ordered unfortunately the USPS lost it. ProductQuests Customer service was very helpful in trying to locate the package and when it was apparent that it would not be found promptly sent me another copy. I have purchased from them several times in the past and recommended them to family members with excellent service usually receive product in two days."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
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Being easy to reach
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Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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Verified
5/5

2005-02-24

"Absolutely amazing prices!
paid for 3-day fedex shipping and had it like 28 hours after placing order!
i hope they get Xp Media Center Edition soon :)
"

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Is consumer focused
N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being knowledgeable
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Making decisions on their own
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Resolving problems
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Verified
5/5

2004-08-27

"Ordered a copy of Windows 2000 Pro SP4 with COA on August 25th, recieved it on August 27th. Nice and prompt business. Great price for both product and shipping. Item was exactly what I ordered. I would do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Being easy to reach
N/A
Making decisions on their own
N/A
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-07-24

"Don't remember how I found them, but was looking for WINXP Pro when Eagle Computers no longer had MS OS's. Order process and fulfilment were good. I'll buy again as the need arises."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
N/A
Speed of web site
N/A
Web site being easy to use
N/A