"A very good experience. I called in and spoke with a sales rep who was very helpful and made the whole process extremely simple. I gave him my model number and he found my part number. Then got the product via 2nd day air. Will do business again!"
"Placed an order for a bulb. Credit card was charged almost immediately. Never received lamp. Tried to contact customer service and could not get through to anyone on numerous attempts. Left messages, sent e-mails. No return contact whatsoever. I recommend not purchasing anything from this company."
"I purchased a lamp on Monday, August 13, 2007. I needed it for a meeting on Friday, so I paid the extra for 2-day shipping. It didn't get here in two days. On Friday (August 17), four days later, I called customer service and they said that the lamp was not in stock at that time, but that it was in stock on the day I ordered it (!!?), and that it would be shipped out, overnight, on Monday, August 20. Furthermore, I told him I wanted the shipping charges removed -- obviously -- which they agreed to do. On Monday, August 20, I called back, but this time I spoke to my salesman, and he was very polite and very apologetic, and told me that they would indeed be shipping it out, overnight, the next day (Tuesday), which means arrival on Wednesday, right? By Wednesday afternoon, nothing. I called their customer service back, and the guy told me it was shipping out that day, and that he's soon send me the tracking information by e-mail. By Thursday morning, August 23, still no e-mail, no confirmation. So, I called the attorney general's office, and started procedures against them. I called back to customer service, got hold of a lady there, and asked her to confirm (or not) shipment of my lamp, and I told her of my call to the attorney general's office. She politely asked me to hold on a minute while she "checked", then she let me on the line for 20 minutes!! I called back and got someone else who was, in fact, able to confirm that my order was shipped out on Wednesday by 2-day air, not overnight! He gave me a tracking number, and the lamp did in fact arrive today. (I half expected a rubber duck by this time!) It was a lamp, however, and it was the right one, and it appears to work. Now, I'm attempting to get my shipping money refunded to my credit card. We'll see how that works! Anyway, I do have the lamp --- after two weeks!"
"I had to cacel my order they kept telling me it was out of stock, so i finaly gave up and a month of trying and when i canceled my order they said they filed chapter 11 bankrupty. So i have to send a letter to the court of appeals to get my money back. I actualy called the bankrupty court in GA and it does have them as filled bankrupty chapter 11. DO NOT BUY FROM THIS WEBSITE it is still up which i cant figure out. The website should of been taken down by now but it hasnt. Im going to file a lawsuit with my attorney."
"Ordered a projector bulb on June 26th, 2007 with 2nd day air delivery.
Called a week later on July 3rd and was told that the bulb was out of stock, and that there was a problem with their website because it still listed the item as in stock. I was told that new bulbs were arriving on July 5th and mine would ship that day.
Called again on July 9th. Was told by another customer "service" guy that the bulbs were currently out of stock, but that they would be arriving on Thursday, July 12th and mine would ship that day.
Nothing but run around. I'm sure these guys are trained to always say, "The bulbs are coming in in just a few days.". Needless to say I cancelled my order. When I asked how long it would take for my order to be credited back to my credit card, he couldn't tell me. He had to send it up to the finance department and he didn't know after that. But he was sure it would be quick. I certainly don't trust this company - I will be watching carefully to make sure the money is actually credited back.
Pay the extra money and order from a reputable company and actually get what you need. The low prices this company lists are worthless if you can't actually get what you need."
"My company ordered replacement lamps from these people over a month ago and recently canceled the order due to the enormous lag time and the run around we got every time we tried to call them. These guys have the worst customer service I have ever seen in my life. We are still getting the run around regarding a refund for the parts that we ordered 2nd day air over a month ago. Do not do business with this shady company."
"I placed an order for a new lamp for my Infocus projector, and I was under a crucial time deadline since I needed to receive the item and use the projector on an international trip that I had already booked. Laurie Ann checked to insure that the lamp was in stock and laid out my shipping options - not to mention the price was extremely competitive. There were a lot of shady companies that came up on Pricegrabber with slightly lower prices, but none could verify in-stock status or provide such great customer service. The lamp worked great!"